Hi All, In the Hr case table, some of the attachment are attaching in the hr case via inbound action but some of the attachment are not attaching the hr case and i am receiving this error in the email log:
Hi All, We have a OOB AI search dashboard. In that dashboard we need to create a interactive filter that shows the AI search result based on the logged in User country. Is this possible to do Anyone can please helpThanks.
Is there a table to check the number of downloads of files attached to cases, tasks and knowledge?
Hi All, I need to display the below message which contains a url and some special characters in a Field message but i couldn't achieve it, It resulted with an Parsing error. Kindly help me on this, Message: To report a data incident please go the t...
Hi All, If you want to get the current date in Scoped APP in ServiceNow. It will give you the current system time. It means the time according to system Time Zone selected. var gdtme= new GlideDateTime(); //To get the current system Timegs.info ("Cu...
Hi Everyone, I am working in agent workspace. When I am creating case using Create Case UI Action then case is being created but it is present under Related Tasks ( as you can see in below image ) But there is nothing under Open Cases, what type of c...
Hello Experts, Want to Acheive the below requirement .- If the RUN AS become inactive, the scheduled report should be deactivated and a notification need to be sent to the recipient to inform them of the situation.-user field need to be mandatoryThan...
I have created a catalog variable(checkbox) in a catalog item like this The requirement is to style the catalog variable like thisSuggest something to achieve the requirement.
I want to know in knowledge management the difference between knowledge base Owner and manager. What are the varying responsibilities and roles that differentiate them?
Hi Team , There are no SLA's defined for root cause documentation within ABC Snow. Require the below to be created for compliance to Problem Management policy and reporting. Priority RCA Documented RCA Action DocumentedP...
Hello,Our Catalog Item contains a Lookup Select Box variable which getting the data from a custom table(u_books)We need help on getting the total count of the lookup box value after a form loaded so that we can write conditions.Could someone please p...
My requirement is, if i submit a request using one of the service catalog with the attachment excel file which needs to be upload into service now. After i submit a request with excel file it should trigger a particular transform map. Thanks For the ...
We know that with given sys id of any cmdb items we can open direct page for business application. But how we can navigate directly application page with other any unique id in that table as belowNow its working as this link - https://chevron.service...
Hi, We are trying to implement Live agent chat integration with ServiceNow using chatbots that have been built in Kore.ai platform. The Out-of-box solution provided by Kore.ai involves connect_chat plugin which is no longer supported as per informati...
Happy MondayI am unable to find a way to set the change request addition condition for a CAB definition using ATF . Any ideas? I tried working around it but it is mandatory so the process is not working properly. Custom UI does not find it. (t is not...
