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09-20-2023 07:41 PM - edited 09-20-2023 07:45 PM
Hello.
Where can we locate the "Integration Service" feature in ServiceNow? I am currently researching how to automate data imports on ServiceNow. While watching a video, I noticed that the mentor had the term "User-Integration Service" displayed on the banner content title. I have found some helpful YouTube videos but do you also have any related articles or resources that I can read for further learning?
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09-21-2023 01:52 AM
Hi @fjdb
Here's a general process to automate data imports:
Identify the Data Source:
- Determine the external data source that you want to import into ServiceNow. This could be a database, a file (e.g., CSV, Excel), a REST API, or another ServiceNow instance.
Create or Select Import Sets:
- ServiceNow provides Import Sets, which are data tables used to stage data before it's imported into target tables. Create or select an existing Import Set for the data you want to import.
Configure Import Set Tables:
- Define the schema for the Import Set table by specifying fields and field mapping if needed. The fields should match the structure of the data you're importing.
Schedule Data Imports:
- ServiceNow offers several methods for scheduling data imports:
- Scheduled Imports: You can create scheduled import jobs that run at specified intervals. Go to "System Import Sets" > "Scheduled Imports" to configure these.
- Scripted Imports: You can write scripts to automate data imports. This is useful for complex import scenarios.
- Integration Hub: If you have Integration Hub installed, you can use spokes to automate data imports from various sources.
- ServiceNow offers several methods for scheduling data imports:
Set Up Data Sources and Credentials:
- Configure the data source connection and credentials. For databases, you may need to specify database credentials. For REST APIs, you'll need authentication details.
Data Transformation (Optional):
- If the incoming data needs transformation or mapping to ServiceNow fields, you can use Transform Maps. Create or select a Transform Map to define these transformations.
Schedule Jobs and Monitor Progress:
- Once the data import is configured and scheduled, monitor the progress of import jobs. You can view import job logs and status in the "System Import Sets" module.
Error Handling:
- Implement error handling mechanisms to address issues that may occur during data imports. You can configure actions to take on errors, such as sending notifications or creating incidents
Relevant Links:
Hope this info helps.
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09-21-2023 01:52 AM
Hi @fjdb
Here's a general process to automate data imports:
Identify the Data Source:
- Determine the external data source that you want to import into ServiceNow. This could be a database, a file (e.g., CSV, Excel), a REST API, or another ServiceNow instance.
Create or Select Import Sets:
- ServiceNow provides Import Sets, which are data tables used to stage data before it's imported into target tables. Create or select an existing Import Set for the data you want to import.
Configure Import Set Tables:
- Define the schema for the Import Set table by specifying fields and field mapping if needed. The fields should match the structure of the data you're importing.
Schedule Data Imports:
- ServiceNow offers several methods for scheduling data imports:
- Scheduled Imports: You can create scheduled import jobs that run at specified intervals. Go to "System Import Sets" > "Scheduled Imports" to configure these.
- Scripted Imports: You can write scripts to automate data imports. This is useful for complex import scenarios.
- Integration Hub: If you have Integration Hub installed, you can use spokes to automate data imports from various sources.
- ServiceNow offers several methods for scheduling data imports:
Set Up Data Sources and Credentials:
- Configure the data source connection and credentials. For databases, you may need to specify database credentials. For REST APIs, you'll need authentication details.
Data Transformation (Optional):
- If the incoming data needs transformation or mapping to ServiceNow fields, you can use Transform Maps. Create or select a Transform Map to define these transformations.
Schedule Jobs and Monitor Progress:
- Once the data import is configured and scheduled, monitor the progress of import jobs. You can view import job logs and status in the "System Import Sets" module.
Error Handling:
- Implement error handling mechanisms to address issues that may occur during data imports. You can configure actions to take on errors, such as sending notifications or creating incidents
Relevant Links:
Hope this info helps.
