Auto papulate caller details in caller filed /Incident table

[khasim523169]

Hi Team

pls advice , how to auto populate caller id details  in caller filed, while loading the incident form..

i am using, client script but it is not working 

find the attached images

Regards

khasim

[Prathamesh G · Accepted solution]

Hello @khasim523169 ,

You can the below code in you onLoad client script:

function onLoad() {
	g_form.setValue('caller_id', g_user.userID);
}

If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh.

[Dr Atul G- LNG]

Hi @khasim523169 

Try this:

function onLoad() {
// Get the current user's sys_id and name
var userId = g_user.userID;
var userName = g_user.userName;

// Set the value of the caller field on the Incident form
g_form.setValue('caller_id', userId, userName);
}

[Brad Bowman]

Your script would almost work if there was a field named g_user on the form that was populated.  If you are attempting to retrieve the current user and populate it in the Caller field, try this:

function onLoad() {
	var c = g_user.userID;
	g_form.setValue('caller_id', c);
}

 or simply

function onLoad() {
	g_form.setValue('caller_id', g_user.userID);
}

[Prathamesh G · Accepted solution]

Hello @khasim523169 ,

You can the below code in you onLoad client script:

function onLoad() {
	g_form.setValue('caller_id', g_user.userID);
}

If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh.

[Community Alums · Accepted solution]

Hello @khasim523169 ,

Use the onload Client Script:

function onLoad() {
   // Check if the record is new - Don't modify existing record
   if(g_form.isNewRecord()){
    g_form.setValue('caller_id', g_user.userID);
   }
}

If this solves your query mark this as correct and helpful.

Thanks

Anand