auto populate and make the field read only depending upon the assignment group on incident form

[Yash38]

if assignment group is service desk then Business service field should be read only and populate as IT service, for other assignment group that field should be editable and empty.

(create a field Business service on incident form)

[Palak Gupta]

Hi there!

You can write an onchange client script for this. If you have already written any script please share the same.

Regards,

Palak

[Yash38]

No, i haven't written any script

[Palak Gupta · Accepted solution]

Create an Onchange Client script on incident table

Field Name - Assignment Group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        g_form.setReadOnly('business_service', false);
    }
    if (newValue == "d625dccec0a8016700a222a0f7900d06") {
        g_form.setValue('business_service', '281a4d5fc0a8000b00e4ba489a83eedc');
        g_form.setReadOnly('business_service', true);
    } else {
        g_form.setValue('business_service', '');
        g_form.setReadOnly('business_service', false);
    }

  }

Please mark my answer correct and helpful if this resolves your issue.

Regards,

Palak

[Yash38]

Thanks Palak for your help, The script is working as per our expectations.