auto populate and make the field read only depending upon the assignment group on incident form

Yash38 · ‎06-29-2022

if assignment group is service desk then Business service field should be read only and populate as IT service, for other assignment group that field should be editable and empty.

(create a field Business service on incident form)

Palak Gupta · ‎06-29-2022

Create an Onchange Client script on incident table

Field Name - Assignment Group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
g_form.setReadOnly('business_service', false);
}
if (newValue == "d625dccec0a8016700a222a0f7900d06") {
g_form.setValue('business_service', '281a4d5fc0a8000b00e4ba489a83eedc');
g_form.setReadOnly('business_service', true);
} else {
g_form.setValue('business_service', '');
g_form.setReadOnly('business_service', false);
}

}

Please mark my answer correct and helpful if this resolves your issue.

Regards,

Palak

View solution in original post

Palak Gupta · ‎06-30-2022

Great!!! Please mark my answer correct and helpful.

sriram35 · ‎06-29-2022

Hi,

You can achieve this by using UI Policy.

Create a new UI Policy

Select Table as Incident

In condition select Assignment group is Service Desk and save the form.

In UI Policy action select field as Business Service and Read only True.

Below is Example:

Hope this helps!

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Sriram

sriram35 · ‎06-29-2022