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Auto populate depertment field

asd22
Tera Contributor

Hello. 

 

I have a script that works fine with auto populating fields when a user is selected:

asd22_0-1705490057375.png


My issue is it gets ID and status fine and displays it, but when i tried with setvalue on Department it only showed the sysID. I tried with getdisplayvalue, but now it does not display anything.

1 ACCEPTED SOLUTION

@asd22 

 

dot walk shoudl be sys_user.departmnet

May i know what is reason of u_department

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

14 REPLIES 14

Yes , it can be done

 

Create variable let say 

Name - Refer to user table

2nd Email - type String

Go to auto populate - 

dependent Question - User

Reference - User and it dot walk to email 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Im trying to do this, but the "department" box i want is grey and i cant select it.

 

asd22_0-1705497049505.png

my unit / department field is in a variable set 

@asd22 

 

dot walk shoudl be sys_user.departmnet

May i know what is reason of u_department

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ok set it up now, do i just remove unit / department away from the script?

Yes please. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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