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Auto populate depertment field

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asd22
Tera Contributor

‎01-17-2024 03:21 AM

Hello. 

 

I have a script that works fine with auto populating fields when a user is selected:

asd22_0-1705490057375.png


My issue is it gets ID and status fine and displays it, but when i tried with setvalue on Department it only showed the sysID. I tried with getdisplayvalue, but now it does not display anything.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to asd22

‎01-17-2024 05:14 AM

@asd22 

 

dot walk shoudl be sys_user.departmnet

May i know what is reason of u_department

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Dr Atul G- LNG
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Tera Patron

‎01-17-2024 03:23 AM

Hi @asd22 

 

Where are you trying to auto populate? Are you trying on catalog , if yes then you can use the Auto populate feature on variable. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎01-17-2024 03:27 AM

its a catalog item. I get the info from ID and STATUS when i select a user fine. But not wich unit / department the user is in.

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Dr Atul G- LNG
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Tera Patron
In response to asd22

‎01-17-2024 03:36 AM

Hi @asd22 

 

Try to give a thought about 

LearnNGrowAtul_0-1705491350256.png

 

https://www.servicenow.com/community/itsm-articles/using-the-variable-auto-populate-feature-with-var...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎01-17-2024 03:45 AM

I would much rather have it in my script than use it

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