Can ServiceNow be configured to auto populate a case with some details provided to an IVR? I'm part of a management team where we just got a new implementation of ServiceNow for our helpdesk. The team uses Five9 as the contact call center, and has the Five9 adapter integration in ServiceNow. Our boss wants to set it up so that when calls come into Five9 and the caller provide specific details such as, a name and contact phone, that that information automatically populate the corresponding fields in ServiceNow. Can this be done?
