Auto populate short description based off category and subcategory

[Community Alums]

Hi Community,

I have requirement to auto populate the short description based off category and sub-category (service catalog). Based on category i'm populating sub-category using on change client script. Here the requirement is based on category and sub-category values i need to populate the short description value. I have 10 category and almost 20 sub-category and each sub-category has more the 25 short description. If i hard code the code like add option and remove option the code is near to 5k length.

Can some one help me how to achieve this.

Thanks in advance

Rafmine

[Sreeram Nair]

Predictive Intelligence is the interface by which you can train models on the ServiceNow AI Platform. These models enable you to predict, estimate, and identify patterns that can be used to route work, populate form fields, estimate wait times, and more.

https://www.servicenow.com/docs/bundle/utah-intelligent-experiences/page/administer/predictive-intel...