Auto Resolve RITM when there is no SCTASK created

[Ajith A Pillai]

Hi All,

I have a query related to RITM. Suppose we have raised a request and the RITM's are generated which requires multiple level of approvals, but there is no need to create SCTASK after completion of every levels of approvals. Is there any feasibility to make the state of RITM as Resolved once it is approved from all levels. ?

If any have previously worked on it, please let me know the steps to achieve it. 

Thanks in advance!

Ajith

[Peter Bodelier]

Hi @Ajith A Pillai 

How are you handling the rest of the RITMS? Flow, Workflow?

You could add this logic in there as well.

Kind Regards,

Peter Bodelier

[Ajith A Pillai]

Hi Peter,

Currently I am handling the Rest of the RITM's through flows which creates SCTASK. So I have written a business rule for state transistion from RITM to SCTASK and vice-versa.

So couple of categories have creating only RITM's not SCTASK.

So any scope to make it as automated.?

[Peter Bodelier]

If you don't have a flow for the ones that don't create tasks, you could deal with it in a Business Rule.

What would be your trigger to close the RITM? Approval is approved / rejected, or something else?
Based on that you could check in a BR, if a RITM indeed does not have any tasks, and close it based on that.

[Andrew_TND]

Hi Ajith, 

I dont know your environment, however its all driven by the workflow so all you need to do is create a workflow with your approvals, add a "set value" utility after they've been received and add the state closed complete.

If you did want to go above the requirement you could create an sc_task too which auto-closes after the approvals, then run a script to add worknotes stating something along the lines of... "Your request has been fulfilled by the workflow".

Please mark as helpful or if its resolved the issue, Correct!