- If the incident is re-opened while in a resolved state, a new metric created

[sujaykm]

If the incident state changes to resolved, new metric has been creating, 
If the incident is re-opened while in a resolved state new metric should create

if (current.state == 6) {

    createMetric();

}

function createMetric() {

    var gr = mi.getNewRecord();

    gr.start = current.sys_created_on;

    gr.end = current.sys_updated_on;

    var start = new GlideDateTime(gr.start);

    var end = new GlideDateTime(gr.end);

    gr.value = "Test";

    gr.duration = gs.dateDiff(gr.start, gr.end);

    gr.calculation_complete = true;

    gr.insert();

}
right now i am using this code for "If the incident state changes to resolved, new metric has been creating,"

can u modify the code for "If the incident is re-opened while in a resolved state new metric should create" this also

[Mark Manders]

This is already taken care of OOB. Every state change creates a new metric record.

Also: posting the same question twice is against Community guidelines:

https://www.servicenow.com/community/community-resources/servicenow-community-code-of-conduct-for-al...
https://www.servicenow.com/community/developer-forum/if-the-incident-is-re-opened-while-in-a-resolve...

[joe806root]

In ServiceNow Metric Definitions, the script usually runs when the record is updated. To capture a "re-open," we look for a change where the previous state was "Resolved" (6) and the current state is anything else (like "In Progress" or "New").