Auto resolved case

[eyal abu hamad]

I want to move state of case to Resolved if state is in "awaiting info" for 10 days straight.
how can I accomplish that ?

[Utpal Dutta]

Hi there,

You can use scheduled jobs for this. You need to write scheduled job script and check if the state is "awaiting info" and case last updated in 10 days ago then change the state of case to resolved via script. You need to run this script every 10 days so make sure you set that in the Scheduled Script form.

Mark my answer correct if it helps.

Thanks,

Utpal

[eyal abu hamad]

the problem is that there is a possibility that I change something else in the case but still in the awaiting info state. checking updated field is not the best option for me.

[Dr Atul G- LNG]

Hi @eyal abu hamad 

When you say,  there is a possibility that I change something else , what do you mean by this. If i go as per process, if you changing any info other than follow up, it should not we awaiting Info, it move to in progress and then move to next state. 

[Arpan Baishya · Accepted solution]

Hi @eyal abu hamad,

You could also consider creating a flow using Flow Designer for this requirement. Take a look at the 'Auto Close Resolved Cases' flow to get an idea about how you can set up your own. 

Hope this helps.