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‎01-14-2024 11:55 PM
I want to move state of case to Resolved if state is in "awaiting info" for 10 days straight.
how can I accomplish that ?
Solved! Go to Solution.
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‎01-15-2024 12:16 AM
Hi @eyal abu hamad,
You could also consider creating a flow using Flow Designer for this requirement. Take a look at the 'Auto Close Resolved Cases' flow to get an idea about how you can set up your own.
Hope this helps.
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‎01-15-2024 12:19 AM
in this flow designer they use an OOTB field that called resolved. and they check relative to that. there is no "awaiting info" field like that
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‎01-15-2024 01:05 AM - edited ‎01-15-2024 01:05 AM
Yeah, you have a point. I went through the fields on the Case table, and I guess the Updated field is the next best option unless there are any other Date/Time type field that can serve your purpose better.
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‎01-15-2024 12:50 AM
created new field and added the date that state changed to awaiting info, after 10 days if the date still as it is the flow that run every 6 hours well check records that awaiting info for 10 days and change the state to resolved
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‎01-18-2024 12:51 PM
Im interested in doing the same this and setting up an Auto Resolution flow when our on hold reason awaiting caller hasnt changed for 7 days. I would love to review the OOT auto close flow you mention for better understanding but I cant seem to find this, where within the flow is it listed?
