Auto-Translation of Servicenow Pages(modules, fields and choice values) based on the user language.

[Community Alums]

Hello Everyone,

Greetings!!

We have a query regarding auto-translation in ServiceNow instance as well as portal. We have utilized available language plugins which are basic. We don't have entire page translated, the ask here is to have auto-translated based on the language user has set in his/her profile. For example, if user is from Germany signed in to his/her ServiceNow account they should see entire page including fields, choice values in German language.

How to achieve the above? Is this functionality existing in ServiceNow? Is there any functionality based on the license of instances to utilize the capability to auto translate the entire pages, modules in user language opted for in profile??

As of now we are utilizing Professional license for our Instance, do we have any advanced functionality in Enterprise licensed instances? Kindly shed some light over this query. Please share any relevant experience / articles which might be helpful.

Many thanks in advance.

Thanks & regards,

Raja.

[Harish_K07]

Hi @R_Shekar1602 

ServiceNow will auto-translate almost everything that are part of the OOTB configurations (fields, choices, messages, etc.). If you see something that is not translated, or if you want to translate a custome field, you need to make an entry in the Translated Name / Field [sys_translated] table. Similarly, below are the tables where you can make an entry based on the type of object that you want to translate -

• Translated Name / Field [sys_translated]
• Messages [sys_ui_message]
• Field label [sys_documentation]
• Choice [sys_choice]
• Translated Text [sys_translated_text]

Mark as correct and helpful if it solved your query.

Regards,

Harish

[Mark Manders]

You will have to be more specific about what is and what isn't translated. 

If you have the plugins activated, everything translatable (OOB) will be translated (including the portal). Any customization, you will have to translate yourself. This has nothing to do with licensing.

The language on the user profile is the language that is shown. Check on that. Default it will be English, so maybe you need to add some logic that users from Germany automatically have their language set to German.

But again: you aren't sharing enough information. Please check the user profiles and if your customization is also translated or not. OOB should be.