Auto update the time stamp when the assignment group is selected in Incident Form

[Bhavani13]

Hi 

Can we have the time stamp auto updated in the new field (Date) when the ticket has been moved to a particular group.

Ex: If the ticket has been assigned to B group from A group, the time stamp when the ticket has been assigned to B group should be auto filled in the new Date field.

Can anyone suggest how can I achieve this.

Thanks in Advance!

Thanks,

Bhavani 

[Ankur Bawiskar]

@Bhavani13 

what happens if again it changes from B to C?

Will you be using same field to keep track of when was the last group changed?

what's your business requirement here?

[Bhavani13]

Hi @Ankur Bawiskar 

If the priority is critical of the incident is critical, the incident will be assigned to the B group, it will not be re-assigned to another group. The ticket will be closed in B group itself.

Regards, 

Bhavani

[Ankur Bawiskar]

@Bhavani13 

then do this

1) create before update BR on your table with proper condition

current.groupField == 'A' && previous.groupField == 'B'

Script

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.dateField = new GlideDateTime().getLocalDate();

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sohail Khilji]

HI @Bhavani13,

You can do this with onChange Client script:

field: Assignement group.

Type : OnChange.

Script :

if(newValue == 'your desired group goes here') {
g_form.setValue('column_name', new Date());
}