Auto update the time stamp when the assignment group is selected in Incident Form

[Bhavani13]

Hi 

Can we have the time stamp auto updated in the new field (Date) when the ticket has been moved to a particular group.

Ex: If the ticket has been assigned to B group from A group, the time stamp when the ticket has been assigned to B group should be auto filled in the new Date field.

Can anyone suggest how can I achieve this.

Thanks in Advance!

Thanks,

Bhavani 

[Samaksh Wani]

Hello @Bhavani13 

You can create a onChange Client Script :-

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var group = g_form.getControl('assignment_group');
if(group.changed){
var newdate = new GlideDateTime();
g_form.setValue('date_field',newdate);
}
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh