auto-updating "additional comments" with text when catalog task state changes to "awaiting caller"

[cicgordy]

Hi all, 

I would like to automatically update "additional comments"  with text when a catalog task (sc_task) state changes to "awaiting caller" state choice, so when I select "awaiting caller" and then save the form, then the additional comments should automatically update with text. 

The requirements above needs to be achieved only for "hardware request" catalog item and only for the task called "check stock".

Many thanks in advance.

[priyasunku]

@cicgordy 

Please change that to Before business rule and write below script

current.additional_comments= 'Your Text';

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

[cicgordy]

not working

[ritu_saluja]

@cicgordy 
you can use on change client script with field name as state and table as task
and use the following code
var state = g_form.getValue('state');
if(state== backend name of the state){

g_form.setValue('comments', 'text you want to add');

}

Also, what text do you want to set automatically 
can you please elaborate on this

[cicgordy]

Hi  @ritu_saluja,

I need this only for one task of a catalog item, so I guess I need to add more code querying the catalog item name and the name of the catalo task. 

I just need to add some normal text to additional comments field when state changes to awaiting caller. 

[Allen Andreas · Accepted solution]

Hi,

You can accomplish this via a before business rule on the catalog task table, with conditions such as "state changes to awaiting caller" AND dot-walk to the request item by scrolling to the bottom of the field options in the condition builder and selecting "show related fields":

and then choosing request item > name contains "Hardware request" or however else you want to filter for this one request item AND that the task (not request item) short description contains "Check Stock" or again, however you want to filter for the task short description/field.

Then you can select the advanced checkbox and then use script and set it as appropriate such as:

current.comments = "Hello world!";

DO NOT USE current.update() to update the record, the before business rule will do that automatically for you.