Autofill incident form

[kenvd]

Hi,

I'm looking for the beste way to autofill an incident form.

The info will come from a error page of a public website.

That info should be added in the description of the incident form.

User, URL, Category,...

[AndersBGS]

Hi @kenvd ,

Couldn’t a solution be to utilize an RPA bot to fetch the data and fill out the form?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Nilesh Wahule]

Hi There, 

If you are generating error message and the user is having access to the ServiceNow, you can use form encoded query params to auto populate details.

Please mark my answer as helpful/correct if it resolves your query.

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Nilesh Wahule

[kenvd · Accepted solution]

Hi,

The user has indeed access to ServiceNow. This one worked for me : https://snprotips.com/setting-catalog-item-variables-from-url . I downloaded the Variable Set (Parse sysparm_variables URI param)