Automate change request with change tasks creation for monthly patching activities

Arjun Reddy Yer
Mega Sage

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh 

 

As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also need to create and those change tasks need to auto assign to assignment groups that I have with 

Short Description: [assignment_group] Microsoft Patching

Description: New Microsoft patches installed

 

Change Template:

1. Monthly Microsoft Patching

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2. Monthly PMPC Patching

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Assignment Groups:

 

  1. Supply Chain Engineering
  2. Corporate Engineering
  3. Digital Engineering

 

24 REPLIES 24

Dr Atul G- LNG
Tera Patron
Tera Patron

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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@Dr Atul G- LNG 

I believe with Flow it can't be scheduled on 2nd Friday of the month.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

It i 100% possible now with script in Flow Designer:

 

DrAtulGLNG_0-1765490948858.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

got it, seems new feature in Zurich

But I believe there is no step to apply template in flow so there we will require script

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, this is a new feature. What do you mean by “no step to apply template,” @Ankur Bawiskar? I’m happy to check.

From what I know, Flow Designer is quite powerful, and in this case, no scripting is required since many capabilities are provided out-of-the-box with Flow Designer’s low-code approach.

@Arjun Reddy Yer please explore these options if you want to avoid creating technical debt.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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