Automate change request with change tasks creation for monthly patching activities
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3 weeks ago
required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh
As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also need to create and those change tasks need to auto assign to assignment groups that I have with
Short Description: [assignment_group] Microsoft Patching
Description: New Microsoft patches installed
Change Template:
1. Monthly Microsoft Patching
2. Monthly PMPC Patching
Assignment Groups:
- Supply Chain Engineering
- Corporate Engineering
- Digital Engineering
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3 weeks ago
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
I believe with Flow it can't be scheduled on 2nd Friday of the month.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
It i 100% possible now with script in Flow Designer:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
got it, seems new feature in Zurich
But I believe there is no step to apply template in flow so there we will require script
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Yes, this is a new feature. What do you mean by “no step to apply template,” @Ankur Bawiskar? I’m happy to check.
From what I know, Flow Designer is quite powerful, and in this case, no scripting is required since many capabilities are provided out-of-the-box with Flow Designer’s low-code approach.
@Arjun Reddy Yer please explore these options if you want to avoid creating technical debt.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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