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02-01-2019 04:07 AM
Automated notifications for Critical incident(Priority = 1)
I tried this one, Notification Triggers in the following conditions:
1.If Priority = 1
2.If Priority = 2 and moved to 1 and
3.If Priority = 1 and when we Update every time we get the notification.
ln, the above all 3 conditions Notifications triggered but 1 and 2 Conditions only mail triggered not required to trigger a notification for the 3rd condition.
Please help me.
Regards
Raj
Solved! Go to Solution.
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02-04-2019 02:39 AM
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02-01-2019 04:25 AM
I'm confused with this line "ln, the above all 3 conditions Notifications triggered but 1 and 2 Conditions only mail triggered not required to trigger a notification for the 3rd condition.". Can you please elaborate it a little more?
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02-01-2019 04:30 AM
All 3 conditions satisfied.
But my requirement is 1 and 2 conditions are satisfied not required to satisfy the 3rd condition.
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02-01-2019 04:40 AM
You mean the 3rd condition behavior should be negated?
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02-03-2019 08:56 PM
Yes, You have any idea
Help me.
Thanks