Automated notifications for Critical incidents?

Raj90
Tera Guru

Automated notifications for Critical incident(Priority = 1)

I tried this one, Notification Triggers in the following conditions:

     1.If Priority = 1

     2.If Priority = 2 and moved to 1 and

     3.If Priority = 1 and when we Update every time we get the notification.

ln, the above all 3 conditions Notifications triggered but 1 and 2 Conditions only mail triggered not required to trigger a notification for the 3rd condition.

Please help me.

Regards

Raj

 

    

1 ACCEPTED SOLUTION

In condition you can use priority -> changes to -> 1-critical

 

View solution in original post

14 REPLIES 14

Sri Harsha3
Tera Expert

I'm confused with this line "ln, the above all 3 conditions Notifications triggered but 1 and 2 Conditions only mail triggered not required to trigger a notification for the 3rd condition.". Can you please elaborate it a little more?

All 3 conditions satisfied.

But my requirement is 1 and 2 conditions are satisfied not required to satisfy the 3rd condition.

You mean the 3rd condition behavior should be negated?

Yes, You have any idea 

Help me.

Thanks