Automated script

[eashwar]

is there any scripts which can be used to run after patches.

Scripts to create/close new incident, change and problem ?

[Pradeep Sharma]

HI Eashwar,

Can you please elaborate your question further.

If you want to mass update the bulk records then you can prepare a fix script and run it through Background script or as part of fix script.

Please let me know if you have any questions.

[eashwar]

Hi Pradeep,

Basically I wanted to write some test scripts which can,

1. Create and Close test incident/Problem/Change

Instead of manually creating one.

This way I can run it to test ITIL functionality after patching.

Thank you,

Eashwar Elumalai

[Tim Woodruff]

Yes, you obviously can very easily script something that will do this. Are you just asking us to do it for you?

[tony_barratt]

Hi Eashwar,

You could use javascript to create update and delete records and run these via Background Scripts:

along the lines of:

Using GlideRecord to Query Tables - ServiceNow Wiki

..

3.2 update

var rec = new GlideRecord('incident');
rec.addQuery('active',true);
rec.query(); 
while (rec.next()) { 
   rec.active = false;
   gs.print('Active incident ' + rec.number = ' closed');
   rec.update();
}

3.3 insert

var rec = new GlideRecord('incident');
rec.initialize();
rec.short_description = 'Network problem'; 
rec.caller_id.setDisplayValue('Joe Employee'); 
rec.insert();

3.4 delete

var rec = new GlideRecord('incident');
rec.addQuery('active',false);
rec.query(); 
while (rec.next()) { 
   gs.print('Inactive incident ' + rec.number + ' deleted');
   rec.deleteRecord();
}

Or you could consider automated testing via the GUI.
There are quite a lot of free tools available to test web applications.

Perhaps some Community members have done something similar, and might share their experiences.

Best Regards

Tony