Automatic double ticket

Jorge Bojorquez
Kilo Contributor

Can the creation of one ticket trigger another different ticket? 

5 REPLIES 5

Maik Skoddow
Tera Patron
Tera Patron

Hi @Jorge Bojorquez 

yes this is possible. However, you have to be careful in your implementation to prevent endless loops.

Maik

Do you know how can it be configured?

Jorge Bojorquez
Kilo Contributor

Thanks Tera, do you know how can it be cofigured?

 

Hi @Jorge Bojorquez 

 

It is like creating child incident from parent incident.

 

SOmething helpful

 

https://www.servicenow.com/community/now-platform-forum/i-have-created-flow-to-create-incident-and-i...

 

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