"Clear the variable value" change is not captured in update set
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01-18-2024 09:56 AM
Good Morning Team,
I am having an issue with capturing something in my update set. Within a Catalog UI Policy Action, I went into one of the variables and unchecked the "Clear the variable value" from it. I did this while in my update set, and while using the same update set in other instances, it seems to be that the change was not captured. What is the workaround/fix for this?
Thank you,
VD
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01-18-2024 08:31 PM
add to your form of "UI Policy Actions" the related list "Updates" and check which Update Set the record was added to.
If it is already captured in the right Update Set open that record from the related list and validate whether in the payload the field "cleared" is set the right way.
If not, change something in the UI Action Policy and save again.
Maik
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01-18-2024 08:46 PM
did you select the correct update set?
Did you verify it got captured correctly?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-19-2024 05:43 AM
Experts already answer, but you can change something in UI policy and capture again.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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