"Clear the variable value" change is not captured in update set

vishwadhatha
Tera Contributor

Good Morning Team,

 

I am having an issue with capturing something in my update set. Within a Catalog UI Policy Action, I went into one of the variables and unchecked the "Clear the variable value" from it. I did this while in my update set, and while using the same update set in other instances, it seems to be that the change was not captured. What is the workaround/fix for this?

 

Thank you,

VD

3 REPLIES 3

Maik Skoddow
Tera Patron
Tera Patron

Hi @vishwadhatha 

add to your form of "UI Policy Actions" the related list "Updates" and check which Update Set the record was added to.

MaikSkoddow_0-1705638584321.png

 

If it is already captured in the right Update Set open that record from the related list and validate whether in the payload the field "cleared" is set the right way.

 

MaikSkoddow_1-1705638661657.png

 

If not, change something in the UI Action Policy and save again.

 

Maik

Ankur Bawiskar
Tera Patron
Tera Patron

@vishwadhatha 

did you select the correct update set?

Did you verify it got captured correctly?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @vishwadhatha 

 

Experts already answer, but you can change something in UI policy and capture again. 

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