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Automatic emails stuck in outbox at ready state

sarahmclard
Tera Contributor

‎01-08-2025 09:08 AM

Several agents/users reported not receiving the auto email when requests are opened/updated. Can't see emails in the email log, however when I check outbox I can see ~300 stuck in ready state. Is this caused by large number of emails and what's the solution?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-08-2025 11:11 AM

Hi @sarahmclard 

 

Might be an issue with the email exchange server? Have a look or involve your IT in the same.

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