Automatically create a work note and comment on RITM when a field in the Variables section changes

[Khill]

I've tried creating business rule client scripts to automatically create work note and comment message " Status changed to setup".  Nothing has worked. I tried  before insert business rule. I've tried after insert and update.

Example: 

Table : sc_req_item

When to Run : After - Insert

Condition: Item is laptop

Advanced:

If(current.variables.laptop == 'setup'){

current.work_note = 'Laptop has been moved to ' + current.variables.laptop;

}

Can anyone assist? 

}

[Ethan Davies · Accepted solution]

In After or Asynchronous Business Rules you need to add current.update() to ensure your changes are committed. Also, the field is called 'work_notes' not 'work_note'.

if (current.variables.laptop == 'setup') {
        current.work_notes = 'Laptop has been moved to ' + current.variables.laptop;
        current.update();
    }
}

 If you use a before Business Rule, you do not need to specify current.update().

[Ethan Davies · Accepted solution]

In After or Asynchronous Business Rules you need to add current.update() to ensure your changes are committed. Also, the field is called 'work_notes' not 'work_note'.

if (current.variables.laptop == 'setup') {
        current.work_notes = 'Laptop has been moved to ' + current.variables.laptop;
        current.update();
    }
}

 If you use a before Business Rule, you do not need to specify current.update().

[Amit Gujarathi · Accepted solution]

HI @Khill ,
I trust you are doing great.
after business rules execute following the database action (insert, update, delete). Since you want to add a work note when a specific variable changes, you should use an after-update business rule. Here's an improved version of your script:

(function executeRule(current, previous /*null when async*/) {
    // Ensure this runs only when the 'laptop' variable changes to 'setup'
    if (current.variables.laptop == 'setup') {
        // Add a work note
        current.work_notes = 'Laptop has been moved to ' + current.variables.laptop;
        // Add a comment
        current.comments = 'Status changed to setup';
        // Update the record to commit the changes
        current.update();
    }
})(current, previous);