Automatically recorded Global record changes without approval when I switch to Rich HTML Editor.
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‎09-22-2023 06:23 AM - edited ‎09-22-2023 06:51 AM
Since there's no specific documentation, I'd like to know whether this is common knowledge or not in ServiceNow developers.
I've created an app and start to recording my changes into the upgrade set of this app.
Then, I saw existing mail template record, this email template was formatted as plain text and the "Switch to Rich HTML Editor" button appears.
Carefully checking "This record is in the Global application, but App is the current application. To edit this record click To edit the record click here." message is indicated on the top of the window.
That means I've not approve the global scope editing.
I've clicked the "Switch to Rich HTML Editor" button.
After that, I've investigated my local update set.
Wow! an update record of my checked (and clicked the button) of email template is appears.
Application field is Global.
Why? I've not approved the global scope editing!
Back the window to the email template, toggled the "Switch to Rich HTML Editor" and "Revert to plaintext editor" so many times.
Text of "message HTML" seems to be wrapped <div> tags multiply.
This changes seems to be recorded when I click the "Switch to Rich HTML Editor" button without approval global scope editing.
Someone know about this specification?