Automatically resend approval requests which are still pending

[hong_cheung]

Hello,

Currently approval requests are emailed to the relevant approvers.   However they sometimes do not respond.   Is there a way to keep resending the email request until a reply has been received?

Many thanks,

Hong

[trevino-d]

I solved this problem by splitting my workflow.  

1. From the start box i connected a timer as well as an approval request (split)
2. Set the timer for 8 hours
3. connected a timer to an if box that checks to see if approval has been changed from requested
4. if no then send a "reminder" notification and loop back to timer
5. if yes then go to next step (rejoin workflow)

i tested it and it seems to work with no issues

Hope that helps.

[harikrish_v]

Hi Hong,

You can create a Scheduled job for this, schedule it to run everyday and send out email reminders to all the approvers. Create an event approval_reminder, then create an email notification in which you specify this event. You can write something like this in the Job:-.

var gr = new GlideRecord('sysapproval_approver');   

       gr.addQuery('state', 'requested');   

       gr.addQuery('sysapproval.sys_class_name','<your table name>');   //table name like incident,problem etc


       gr.query();   

       while (gr.next()) {   

           gs.eventQueue("approval_reminder",gr, gs.getUserID(), gs.userName());   

       }   

In the email notification,for Who will receive, make Users/Groups in fields as 'Approver', it should work fine. Also make sure that you check the 'Send to event creator', its just for testing you can deactivate later.

Thanks & Regards,

Hari

[Kusuma2]

Hi Harikrishanan,

I have done as you mentioned above and it is working fine. but my problem here is I want to trigger the notification on the next day   from the date of creation(sys_created) of request.

if the request is not approved within oneday from the day of creation.

Do I need to give anything in the Time of the scheduled script.(or) change in the code itself.Please guide me.

Regards,

Ajay.

[david_legrand]

Hi Ajay,

Think the other way around like "everyday, I want to send the records updated/created the day before"

[Nana5]

Hi Hong,

I think we can use timer activity to check and wait 20 days 3o days after that once again we can send reminder mail.

Thanks