Automatically update short description in RITM ,SCTASK, Request item

[poco]

i want to update short description  i use run script . Request item short description was update. but reimaging RITM and Sctask not updated i used below script  could please help me this 

variable type is : select box

var temp = current.variables.application_being_requested.getDisplayValue();
var requested_by = current.variables.requested_by.getDisplayValue();
var request = new GlideRecord('sc_request');
request.get(current.request);
request.query();
if (request.next()) {
if (temp == "version1")
{
request.short_description = "version1"+requested_by;
request.update();
}
else if(temp == "version2")
{
request.short_description = "version2"+requested_by;
request.update();
}
else
{
request.short_description = "version3"+requested_by;
request.update();
}
}

[Ankur Bawiskar · Accepted solution]

@poco 

where are you writing the script?

[palanikumar · Accepted solution]

Hi,

Hope you are creating catalog task from the Workflow. Open the Catalog Task activity inside the workflow and perform the following action:

1) Check Advanced Checkbox

2) Add below script inside Advances script:

var temp = current.variables.application_being_requested.getDisplayValue();
var requested_by = current.variables.requested_by.getDisplayValue();
if (temp == "version1")
{
     task.short_description = "version1"+requested_by;
}
else if(temp == "version2")
{
     task.short_description = "version2"+requested_by;
}
else
{
     task.short_description = "version3"+requested_by;
}

[Peter Bodelier]

Hi @poco,

Assuming current is your requested item, and this is an onAfter BR, Try this:

var temp = current.variables.application_being_requested.getDisplayValue();
var requested_by = current.variables.requested_by.getDisplayValue();
var request = new GlideRecord('sc_request');
request.get(current.request);
var tasks = new GlideRecord('sc_task');
tasks.addQuery('request_item', current.getUniqueValue());
tasks.query();

if (temp == "version1")
{
request.short_description = "version1"+requested_by;
current.short_description =  "version1"+requested_by;
tasks.short_description =  "version1"+requested_by;
}
else if(temp == "version2")
{
request.short_description = "version2"+requested_by;
current.short_description = "version2"+requested_by;
tasks.short_description = "version2"+requested_by;
}
else
{
request.short_description = "version3"+requested_by;
current.short_description = "version3"+requested_by;
tasks.short_description = "version3"+requested_by;
}
request.update();
tasks.updateMultiple();
current.update();

[Ankur Bawiskar · Accepted solution]

@poco 

where are you writing the script?

[poco]

iam writing that in workflow Run script

[Ankur Bawiskar · Accepted solution]

@poco 

in case you are writing the script in workflow catalog task activity to set task short description then script shared by @palanikumar  should work fine.

Please try that.