Automating Crisis Management with RPA: Teams & WhatsApp Integration?

[JoaoM]

Hi everyone,

I'm currently exploring the capabilities of RPA for automating certain aspects of our crisis management protocols, and I was hoping to get some insights or guidance from this knowledgeable community.

Our goal is to streamline the initial response to a crisis by automatically setting up a dedicated Microsoft Teams room for coordination and communication purposes. The trigger for this action could be anything predefined as a crisis indicator, such as a specific type of email alert or a system status change.

In addition to creating the Teams room, we want to automatically send a message via WhatsApp to a predefined list of priority contacts. This message would ideally include the link to the newly created Teams room, ensuring that all relevant parties can join the discussion and coordinate response efforts as quickly as possible.

Here are my questions:

1. Is it feasible to use RPA for this type of automation, specifically for creating a Teams room and sending WhatsApp messages based on a trigger?
2. If so, could anyone recommend tools or platforms that integrate well with both Microsoft Teams and WhatsApp for such automated actions?
3. Are there any best practices, potential challenges, or limitations I should be aware of when attempting to automate these processes?

I'm relatively new to the intricacies of RPA and how it can be applied to communication tools like Teams and WhatsApp, so any advice, experiences, or pointers towards resources would be greatly appreciated.

Thank you in advance for your help!