Developer

Can sys_id be retrieved before record is saved in a UI Action?

Hi all,I have a question about retrieving sys_id before a record is saved.In a server-side UI Action, I am using code like this:(function executeAction(current, previous) {gs.info('UI ACTION START: sys_id=' + current.getUniqueValue());})();When this ...

Question

How to add reference qualifier in catlog item

I have a catlog item having 2 variables as list collectors referred to same table. One is existing accounts another one is remove account. Existing accounts is auto populate based one field change but now i want to visible only existing accounts in ...

Question

SC Task creation using flow designer

I am trying to create a flow as follows:When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.This is what I created: But, when I raise a request for the item, I don't see any SCTasks attached to the RITM....

Question

How can I set value to a variable that exists outside of MRVS from the MRVS

I have MRVS and one of the variables is AmountI want onchange client script that once amount change it well set a variable outside of the MRVS that called total amounttried g_form.setvalue // didnt worktried something with g_service_catalog.parent b...

Question

CAB Meeting: Adding Agenda Items to the, "CAB board member meeting invitation" Notification

Currently the OOB notification, CAB board member meeting invitation, does not contain or include the agenda items,What are the possible ways to add this to the above mentioned notification?Is there any OOB way or any email script is required? and how...

Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

blog

The Power Of ServiceNow Data Matching using Data LookUp Rules

Have you ever encountered a seemingly simple ServiceNow scripting task that turned into a lengthy debugging session? I recently faced this challenge while working on a Catalog client script that involved matching choice fields.What I envisioned as a ...

blog

Need to pass a custom flag in the SSO URL and ensure it is retain in redirected URL.

Current Flow:User clicks SSO URL:https://xyz.service-now.com/login_with_sso.do?glide_sso_id=056793ad3610e961fca47aba1038The system redirects the user to login screen:https://xyz.service-now.com/dc?id=abc_public_global&samlContext=au1_707894289039_bvc...

Question

Automating the different Instance Scan scan types

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, So you've touched on Instance Scan, maybe read my previous blogs on Instance Scan, or saw Live Coding Happy Hour of last Friday on Instance Scan. And now, wa...

Article

Resolved! Custom Table licensing

We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...

Question

Sys user group read only

Why is this sys_user_group record read only, tried with security_admin as well

Question

Blog: ServiceNow to Github Integration

Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...

Question

Email Notification issue

Hi Team,I have a requirement to configure an email notification when a change request is submitted and in new state to the requested by userI have created a notification for this scenario. However, when the change request is submitted:The email notif...

Question

Go error "300 validation failed: assignment_group_1 must be Yes before closing" after closing SCTASK

After selecting Close Task on SCTASK 100, I got the following error message: "Task 300 validation failed: assignment_group_1 must be Yes before closing | assignment_group_2 must be Yes before closing | assignment_group_3 must be Yes before closing | ...

Question

Multi Row Variable Set: Limit Rows

Limit Rows First thought To limit rows a quick search brought us to several sources mentioning: var field = g_form.getField("multiple_approvers"); // multi variable set name if (field != null) { field.max_rows_size = 3; // number of rows allowe...

Article
Scripting and Coding
Service Portal Development
User Interface (UI)