AWA for Escalations

[rohjamil]

Hello. I was wondering if anyone knows that the Advanced Work Assignment support Escalation table. I want to implement AWA for it and have all the channels and everything set up but I don't see anything triggered. And since escalations usually follow the approval process I was wondering if AWA is a possibility at all with it. Any insight is highly appreciated

[RaghavSh]

What is not getting triggered, AWA interaction or eslalation?

[rohjamil]

The awa interaction. I don't get anything in my queue

[RaghavSh]

What configurations have you done? Did you check Agent Presence and capacity?