For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100

[Shaik Najma]

For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100 or breached but for resolution notifications are getting triggered properly 

Please help me on this ?

[Dr Atul G- LNG]

Please check the OOTB SLA flow and confirm where this logic is already implemented. 

https://devXXXXX.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D828f26...

https://devXXXXXX.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D0335e...

[Shaik Najma]

[Dr Atul G- LNG]

Please check whether there is any condition related to the Response SLA here.

[SohamTipnis]

Hi @Shaik Najma,

There is already an OOTB flow for this named as the Default SLA flow; you can refer to that.

If you find my answer useful, please mark it as helpful and correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10