AWA work item being cancelled immediately instead of staying on queued state

Swathi Sree
Tera Contributor

‎02-18-2025 04:21 AM

Hi All,


We’re facing an issue where, upon creating a new HR Case, the associated AWA work item is immediately changing from 'Queued' to 'Cancelled' with the reason 'Disqualified from service channel.' This occurs despite the service channel conditions being met, and it only affects certain service channel-related cases.
We haven’t been able to identify the root cause yet—any insights or support would be greatly appreciated!

 

Thanks in Advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Swathi Sree

‎02-18-2025 06:21 AM

Hi @Swathi Sree 

 

I think better log a Now support case.

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Dr. Atul G. - Learn N Grow Together
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