Azure AD accounts user not able to to login automatically in servicenow

[divya123]

Azure Integrated with Servicenow, azure account user unable to login to servicenow , kindly help me to sort out. Regards Divya

[VivekSattanatha]

Hi Divya,

We recently implemented this solution to one our client. Integration of Azure VM's/or Azure discovery is totally different from Azure user logins. In the Azure portal, you need to create ServiceNow application for your Azure domain and that has to be configured with SSO. Once it's configured, Azure will give Certificates and iDP URL's you need to configure those in your ServiceNow instance.

Let me know if you need more help on this.

Regards,

Vivek

Based on the impact hit like, helpful or correct.

[divya123]

Hi Vivek thank you for your response, we entered servicenow credentials in azure portal and certificate in servicenow, but here the thin is azure acount user is not not able to login in servicenow instance.

[VivekSattanatha]

Hi Divya,

Do not go for auto configure, go for manual one. There are some steps needs to be followed. The below link will help you on that.

Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs

Let me know if it helps.

Regards,

Vivek

Based on the impact hit like, helpful or correct.

[kulshreshtha]

I too was facing the same issue, but now it is resolved. Please look into this if it helps you  
https://community.servicenow.com/message/1128228#1128228