Azure AD user provisioning - create Department records

Wayne Richmond
Tera Guru

‎07-06-2022 01:07 AM

Hi all. We are enabling user provisioning from Azure AD. We have successully configred the integration but have ran into a problem with updating the Department field on user records. If the integration doesn't find a matching value (it's a reference field), it isn't updating it. How can we configure the integration to create a new Department record if a matching one isn't found?

This is what we've been following: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial

Thanks

Edit: If anyone can recommend an alternative Forum for this question, please let me know. Thanks

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Chandu Telu
Tera Guru
Tera Guru

‎07-11-2022 02:53 AM

Hi Wayne,

You can't create a Departments from Azure AD Directly check the below link

https://community.servicenow.com/community?id=community_question&sys_id=af5841f0db702bc45129a851ca9619d6

You can achieve this NOT Tested  - Convert the Azure AD to LDAP. Check the below link and load the department/location using the LDAP and make sure LDAP run before Azure AD

https://community.servicenow.com/community?id=community_question&sys_id=0bb9e9d2db820dd0e515c2230596190d

 

Thanks
Chandu Telu
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