Azure OAuth Refresh Token Not Renewing Automatically

NagaR1940402706
Tera Contributor

6 hours ago

Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.

We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even though the offline_access scope is added in the OAuth Entity Profile.

Please help identify if any additional Azure or ServiceNow configuration is required to support automatic refresh token renewal.

 

@Tanushree Maiti  @Ankur Bawiskar 

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Tanushree Maiti
Tera Patron
In response to NagaR1940402706

3 hours ago

OK . Share me the offline access scope screen shot.. click on i and open in new window and share that.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

NagaR1940402706
Tera Contributor
In response to Tanushree Maiti

3 hours ago

 

Requested Image attached here.

NagaR1940402706_0-1781892196536.png

Also, below screenshot is from Manage Tokens (refresh token screenshot), here in scopes I don't see offline_access.. @Tanushree Maiti 

NagaR1940402706_1-1781892279237.png

 

 

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NagaR1940402706
Tera Contributor

3 hours ago

@Tanushree Maiti  is there anything wrong here?

NagaR1940402706_0-1781890765739.png

 

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NagaR1940402706
Tera Contributor
In response to NagaR1940402706

3 hours ago

Please verify both screenshots @Tanushree Maiti 

NagaR1940402706_1-1781890932533.png

 

 

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