Backout update set problem

XYD23
Tera Contributor

‎02-05-2025 01:59 AM

When I am backing out my update set, it gave me an error saying "Multiple changes were made on this record, after committing the update set", and yes I agree i have made the changes now i still want to back out that update set.
what to do now, I have 3 option delete, decide to keep current, decide to use previous.

what happen for 3 option?

0 Helpfuls
  • 401 Views
4 REPLIES 4

Anurag Tripathi
Mega Patron
Mega Patron

‎02-05-2025 02:11 AM

In such scenarios its better to restore deleted items in lower instance, capture in new update set and move forward.

-Anurag
0 Helpfuls

XYD23
Tera Contributor
In response to Anurag Tripathi

‎02-05-2025 02:13 AM

I have restored in lower instance, now I want to back out

0 Helpfuls

Anurag Tripathi
Mega Patron
Mega Patron
In response to XYD23

‎02-05-2025 04:27 AM

Don't backout, recapture the fresh options in new update set and move up.

-Anurag
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Anurag Tripathi

‎02-05-2025 05:01 AM

Agree, backout looks easy but in technical it is tough, you don't what has been backed out and what has been left, it is like a black box, also if you back out a good round of testing is required.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls