Developer

I created a notification when any user got role flow_designer then a notification is sent

Whenever the Flow Designer role is assigned to a user, a notification should be sent.To achieve this, I created:An event on the sys_user_has_role tableAn after Business Rule on the sys_user_has_role table to queue the eventA notification configured o...

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Resolved! Record Not Found on Approval Form

Hi,I am trying to create a notification for approvers about pending approvals to act on in my UAT instance before syncing it to my production instance. The body of the notification shows the RITM number along with the approve and reject, both of whic...

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How to override the label of a dot-walked field in Workspace Form Header ?

I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...

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Business duration left on Incident form

Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...

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ServiceNow & Twilio SMS: Real Time Alerts with Notify, Flow Actions, and AI Summaries

ServiceNow & Twilio SMS: Real‑Time Alerts with Notify, Flow Actions, and AI Summaries Introduction: Bringing Communication to the Next Level Keeping everyone in the loop during an incident or outage can be difficult—especially when email inboxes ar...

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Resolved! Reference fields on cat items in the service portal / employee center

Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...

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The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The best way to stay ahead of the platform is to build on it. 150+ practitioners proved that in three weeks. The #BuildMoreWithBuildAgent Challenge asked the Community to take...

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URL is getting Updated after clicking in notification

i have created a notification & there i have added a hyperlink Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...

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Query on LDAP Integration

The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...

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Need help with Powershell script to update the "name" parameter in AD

I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...

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"Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) No dynamic inputs data was provided"

"Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) No dynamic inputs data was provided" error coming in flow designer while integration between ServiceNow and JiraSo I was stuck at this point, I have created connection alias perfectly and...

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ATF - Impersonating the Technical Owner from a Catalog item record

Hi, I'm trying to enhance an ATF test not hard coding the impersonation of the technical owner for a Catalog Item, since this may change and make the test fail. At the moment I'm impersonating a specific user.Basically I want to pick the technical ow...

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PDI issue

HI Everyone, I am facing issues regarding PDI. From the past 4 days my PDI is showing in waitlist not sure what is the reason. This issue i never faced before. Can u suggest me what can i do.

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How to Customize CAB Workbench for State Authorize Buttons (Approve OR Reject)

Hi everyone, I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state. As per the standard ServiceNow process, my u...

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Integration user getting locked out repeatedly – REST API calls from SolarWinds failing with “User i

Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...

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