Once again, I find myself doing some custom scripting that flies way outside the norm of what ServiceNow expects you to do. I am trying to allow mobile Field Services users to scan barcodes on a record producer that was triggered by a mobile UI action. The UI action also passes in variables from the work order task to the record producer via the URL parameters.
- User views the work order task on their phone in the native app.
- From the main form of the task, not the detail screen that precedes it, the user touches the actions ellipsis icon and then touches the UI action to trigger the record producer.
- The record producer opens up, retrieves the variables from the URL via client script, and displays the barcode enabled string fields.
However, when the record producer is triggered from the UI action, the barcode fields do not display their icons that open the camera to capture the barcode. If the user opens the record producer from the catalog, the icons are displayed, but then the task details are not passed to the record producer.
I know I can have the user enter their task number in the record producer and populate the form that way. I'm trying to solve the barcode scanning problem and make it easier on the field user to access the form.
This is what one of the record producer fields looks like when triggered from a UI action.
This is the same field after opening the record producer from the catalog.
I've tried all the ways of opening the record producer that I can think of. This is my current UI action script.
var params = 'sysparm_cmdb_ci=' + current.parent.cmdb_ci.sys_id + '&sysparm_task_number='
+ current.sys_id + '&sysparm_ci_model=' +
current.parent.cmdb_ci.model_id.getDisplayValue();
var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=46c6894adb069b002be712261b961986';
action.setRedirectURL(url + '&' + params);
Has anyone else run into this obstacle and fixed it?
