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Add short description of RITM in the email template

Hi All, Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. For the above notification Email template is used and please see the screenshot and email template is written on s...

dileep0146 by Tera Contributor
  • 1396 Views
  • 10 replies
  • 0 helpfuls

Resolved! Add customer table field to an existing Database view

Hello- I have a custom table - u_aws that when triggered a survey goes out.I have created a database view for reporting (u_report). One of the fields on that DB view is TriggerID: Number (number of the record on  u_aws).I now need to grab a field fro...

angelas by Tera Contributor
  • 2008 Views
  • 5 replies
  • 4 helpfuls

Filter Options for a List Collector

I'd like to filter the available options in a List Collector based off of the selections made earlier on the catalog item.  I.e. if they've checked A, B and C checkboxes on the form, then only A, B and C should be available options on the list collec...

MBarrott by Mega Sage
  • 1157 Views
  • 3 replies
  • 0 helpfuls

Announcement link to external website

I am trying to setup an announcement banner to one of our external websites. I have put the URL I want the banner to display in the Details URL field under behavior. When I go to the site, I do not see the announcement I created anywhere on the exter...

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Swebb by Tera Contributor
  • 812 Views
  • 2 replies
  • 0 helpfuls

Resolved! Allow the update of cmdb_ci.assignment_group

Hello, Please see the screen shot below.  I was told that prior to this change, users couldn’t update the Change Group (assignment_group) for a CI. Now they can update it. I need to test this by updating the Change Group andchanging the Location to s...

DeIvoryGordon_0-1723814143090.png

Regex changed between Vancouver and Washington

Hi anyone, did something change from Vancouver to Washington, because when we upgraded my Regex code stop working because in Event Management transform and Compose Alert Output, stop recognizing double quote as ", and start translating/displaying it ...

yzyrlr1 by Tera Contributor
  • 1286 Views
  • 3 replies
  • 0 helpfuls

Client Script to control the state choice of task

How to write client script to control the state choice option for task table It should behave like below --show work in progress when task is open-show other state when the task is work in progress except open

Kumar_a43 by Tera Contributor
  • 1242 Views
  • 3 replies
  • 0 helpfuls

Resolved! Portal - Attachment Field on form

There is no option in Catalog Builder to include a specific attachment field within a form (instead you have to use the general attachment button that links it to the record). If I have a table with 3 different attachment fields, how would I be able ...

ChadLee4 by Tera Contributor
  • 3039 Views
  • 4 replies
  • 5 helpfuls