delete

Filtering unwanted data from a string in a field

Hello,I'm trying to create a filter, based on the incident table, where it looks at the data in the short description field.  I've learned that the short description data has a date appended to it.  This is how the incidents are being created for thi...

UI Action on dashboard menu

Hi,How can I find these actions inside the dashboard's menu :Create TabDuplicate Dashboard

Service Portal Data Table Widget Customization

I've been working on a space-saving customization to the "Data Table from Instance Definition" widget.  Basically, I want users to be able to click a button and be able to choose which list they see, as well as be able to click an item on the list an...

Which ACL execute first row or field level?

Lets consider I am having Health Care Table X role : table.none  for both read and write ACL's Y role : table. caller ACL the user who having Y role cant see caller as he not even having table access then i am not getting the sentence while execution...

Is it possible to create and email a report via flow designer?

Use Case is the following, I will have a table populating via API of historical records. I would like users to use the portal submit a request via RP, when the request comes in it takes data from the RP as conditions on the report, then it sends the ...

export record incident to xml file

Hello TeamI'm trying to convert an incident record to xml file through scripting. I have a scenarios when the incident is created, it should convert the incident record to xml file. For some reason, it doesn't do anything after i hit save. I'm not su...

Reference fields display blank when selected in configurable workspace

Hi, All We came across a weird problem in configurable workspace.After selecting any record in pop-up window, the reference field was still blank without any record in it, since there was no exclamation mark inside. If there is any record, the exclam...

How to add another option for search result in SOW

Hi,I want that when the user type something in the 'Search' in the SOW, it will also looks for categories from sc_category table. Is there any option to add this kind of search?For example, here i looked for 'Hardware' and I wanted to see categories ...

how to delete 2 lakh records with out effecting performance ?

what are the ways available in ServiceNow ?

Performance Analytics micro certificatio

Hi,I am stuck with this actions after following every step still no solutions. Please help me with any idea or solutions. ERRORS: Did you correctly set the 'Time' and 'Run as' settings of the Daily collection job?Did you execute the Daily Job?Did you...

Add Field Metric in CMDB Data Manager

Hello Guys,I´m creating a new policy in CMDB Data Manager.I want to add the Metric Field in the Filter conditions, but I can´t find the field. I have this field (yellow) in the table: cmdb_health_result And I want to add the field in my conditions fi...

How to "Not Include" extra data when filtering

Hello,I'm trying to create a filter, based on the incident table, where it looks at the data in the short description field.  I've learned that the short description data has a date appended to it.  This is how the incidents are being created for thi...