Hi All, Please help me out to find the solution of mentioned requirement . Requirement is I have 3 custom field (string) in a table . Also I have a catalog item with same variables. I want to fetch value from 3 custom field to variables in catalog i...
Hi, I have a requirement that all child records data amount roll up to parent data currency field.I have a project that has currency field PY, CY, BY. I have 3 project tasks under that project has same 3 fields.Once I entered some amount in those 3 p...
Hello, I am implementing a new dashboard for the Service Operations Workspace, I am creating everything from the UX Client Script Inlude "SowIncidentLandingPageUtils" belonging to the table "sys_ux_client_script_include_list.do". I have implemented a...
We are noticing record found error when clicking on an Incident or SCTASK number.The task and Incident do appear in the Agent's Que but when we click on the number we get a record found error.This is not happening with all the tickets but came across...
Hello Team,I have a query regarding JSON parser step in flow action. Is it possible to use the JSON parser step if we have a dynamic payload? The rest step doesn't always return same payload. It depends on the params we send.What I mean is the key va...
Hi All, I have created a dynamic content block in which i have dropdown and a search bar when i provide some number in the search bar it filters the incidents and shows the related incidents in dropdown.Is there a way to incorporate both in one as a ...
Hi Team,I have a requirement like below: We have two variables, a. start date & time b. end date & timeWhen we select start date & time the same time it's showing in the end date & time variable. But we need the end time should be greate...
Can anyone tell me why my email script is not allowing different open_by users to not be copied recipients on my notification? I believe it has to do with "if (current.opened_by && current.requested_for && current.opened_by != current.requested_for) ...
When I am using script to extract time value it adds + 5.30 hours to it. glideRecord.getDisplayValue(time_fieldname); How to avoid this scenario as it causing a time difference when values are extracted from script and updated.
We are trying to remove recurring check box on the make a reservation page on service portal and allow start date time tomorrow and day after tomorrow only. Attached screenshot. Please help on this if there is any custom modifications that works, i ...
Fairly new to the platform, not 100% on the terminology.We have some automation that's causing problems and I'm not sure where it's coming from. When a Property Manager transfers an Asset to another Property Manager, the Asset is put into an "In Tran...
How can I identify with a KB flag that they are FCR? In order to later generate a report of closed tickets with KB that are used for FCR.
Hi All, I have found this function which we use alot in reportings in ServiceNow. Here is the usage in the script. Please have a look: GlideAggregate - addTrend(String fieldName, String timeInterval, Number numUnits)Adds a trend for a field. Name Ty...
Hi, I have created a new UX list for configurable work space but its not showing for non admin users ie itil and customer service agent roles, OOTB list are showing under the UX list categories but not newly created list for non admin users
