I have a few users who use the Compose Email function to communicate prepared responses using templates.On occasions after sending an update they notice that there is no update to the ticket or any reference in the ticket to the email just sent. On R...
What do I need to focus on to pass the CAD exam, and which course should I complete on the Now Learning platform? Also, what is the syllabus for this exam?
Let's assume that a team (software) has no possibility to send data to ServiceNow via RestAPI.Furthermore, we assume that the manual effort to do IT manually via request or File Upload would be too highMeans the team wants to import new data to servi...
Hello, I am having issue with SOW. After creating a task incident and saving it, the incident field shows empty. So when I go to the incident I don't see my task because it didn't link. See belowI can find the task by searching for it as but the INC ...
Hello, I have a catalog client script that is using a script include to check for weekends and holidays between the hours of 8 - 5 (8-5 weekdays excluding holidays calendar). If the client script receives an answer of true from the glideAjax, it has ...
Hey everyone, I know that current.update() is not a best practice when working with business rules, but is it appropriate to use gr.update() in a business rule to update a record on another table? In my example, I have an 'after' business rule that r...
I have cloned employee center footer to do my customized footer for my portal. In portal configuration, i added my custom footer to the theme section also. But, the footer is not reflecting to my page. Anyone help me out to get this done.
I created a related list button through a ui action its also visible in the native view but when I open the workspace its not visible kindly guide me so that i can solve this
I was working for a requirement which states: Create a business rule to automatically close the problem once all related incidents have been Resolved. In order to achieve it I've written one BR( after update, with condition state changes to Closed). ...
I am exploring Decision tables to see if we can use them for restricting visibility access. We usually write a query BR or a display BR to filter out some records based on assignment group or Category. Wanted to see if anyone has handled this through...
Hi all, I need to trigger notification to the change task which is in new state on the next day from end date so , i need to keep change request assigned to, change request assignment group member , change request assignments group manager and chan...
Are there any questions on scripting in the CAD exam?
I’ve recently started using Stoplight for API design and testing, and I’m curious to hear others' experiences with it. In particular, I’m exploring how its design-first approach compares to other tools like Apidog and Postman when building API schema...
Can anyone help to find the solution: Hide Comments and Rating on specific knowledge Portal.Tried to do by the following ways, but it didn't work:1. Knowledge Management Widget2. System Properties3. Roles