Hello Team,I would like to get the count of Incidents not resolved in our queue and was transferred to different queue.Ex:- Service Desk assigned a ticket work MyGroup and we find that this Issue is related to network and we either transfer to queue ...
Hello Community, I have tried creating one use-case where the problem_task will be created automatically against a problem ticket using Flow Designer which I have done successfully. However, I am trying to have ptask automatically assigned to the gro...
Hello Experts, We have created a ACL on a sc_req_item table for a service request record to be visible only to a specific group for which we created a custom role. But still users who aren't part of this specific group are able to view service reques...
I am having 3 variables, all are reference fields on a custom table. Var1 is in custom table and is a reference field, and Var 1 type in table is reference to another master table.Var2 is in custom table and is a reference field, and Var 2 type in t...
We have Action button which has drop down of Accept and Reject which is visible only to admins. I have requirement to show the Action button to requester/Partner . How this will be accomplished.
I am currently preparing for interviews and would like to focus on topics related to Customer Service Management (CSM), Virtual Agent, Workspace, and Playbooks.It would be extremely helpful if you could provide me with some interview questions or ins...
Hello, I'm using the CSM/FSM Configurable Workspace and i wish to add the 'Calendar' button. Im personal instance and in my client's instance i don't have this button but i've seen it in demo instances. Does anyone know where to setup this ? Thank y...
I have 2 variables in a catalog Item that both reference to the same cmbd_ci table.the first field is a list collector where the can select only cmdb_ci whoes class are business app the reference qualifier I mention out there is sys_class_name=cmdb...
Hello, on Dispatcher workspace the dispatcher can only see the primary agent work schedule. We cannot add multiple 'primary agent work schedules' and 'Other' types aren't shown. I need to show two or more agent work shedules in the dispatcher worksp...
Hello, Is there any OOTB analytics tool that measures for example clicks on widgets on the Service Portal (CSM to be more exact)?
Hello everyone!How can I include a user's response to an email sent by the system in the work notes?Thank you
Hi Everyone, Is there a way to apply changes to catalog item variables, such as updating the label, changing from a dropdown to a list collector, deactivating variables, updating UI policies, client scripts, and flow changes, only to new RITMs?I want...
Hi All,I wanted to create a multi select/list collector type field(not checkbox) values to be reference to choices table, could any one help on thisThanks,MD
Hello Team,Requesting logic for the task below.When a user comments in the child incident, it should get copied to its parent incident -I wrote a AFTER+UPDATE BR script, But its copying the whole comment section of the child to parent. Even if I add ...
var answer = [];if(current.variables.state == '2') // {answer.push(current.variables.assignment_group);}
