The CreatorCon Call for Content is officially open! Get started here.

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Survey Business rule not working

Hi,Whenever a user submits a survey, a new record is created in 'asmt_assessment_instance' table, and records for each question are created in 'asmt_assessment_instance_question' table. A field called 'value' has a numerical data. I want to add all t...

Swapnilc191_2-1721826681247.png Swapnilc191_0-1721825977076.png Swapnilc191_1-1721826165202.png
Swapnilc191 by Tera Contributor
  • 613 Views
  • 8 replies
  • 0 helpfuls

Run the scheduled job only on weekdays except Sat and Sun

Hello All, I have a requirement that when Incident Status is changed to On Hold, then On Hold Reason will open were Assigned to User needs to select as Enhancement option from the drop-down menu and the SLA will get Paused. Once the user selects the ...

find_real_file.png find_real_file.png
SNOW46 by Tera Contributor
  • 2104 Views
  • 12 replies
  • 0 helpfuls

Resolved! Remove quotes from CSV export set

I've seen similar posts, but haven't found an answer. I have an Export Set that sends a .CSV file to our Mid Server.  Works beautifully.  But the requirement put upon me is to remove the double quotes(" ") from each field, so it ends up as a purely c...

Enable read only user to add comments

Hi all, I need to allow sn_risk.reader role to have access to additional comments field in risk form. Heres what I did1. created a custom role.2. assigned custom role to sn_risk.reader.3. created create/read/write acl to allow access to additional co...

sidebar component

Hi All,Good Day!I am stuck in a requirement to show sidebar with incident table like this:i am using this:i'm not sure about the exact component, and it's implementation.Thanks in Advance!

DevYadav_0-1721829992309.png DevYadav_1-1721830019995.png
DevYadav by Tera Contributor
  • 350 Views
  • 3 replies
  • 0 helpfuls

Service Portal Widget Passing Search Data To Server Script

To make this easier to read / consume the part of each script that should be relevant is on the bottom of each code box. I created a portal widget and am struggling to get the last bit of the way there. I have a working search function that queries s...

Jordan_M by Giga Expert
  • 990 Views
  • 1 replies
  • 0 helpfuls

download the HR request form submitted

Hi Team,we have a requirement where once the HR case is submitted, user can download the the form submitted in esc portal to view the fields answers and needed for future works .How can we create the ui action to download the form submitted in esc po...

svani_0-1721837998706.png

Email body content goes after the ending of email template

Hi Community members!I have an issue with one email notification that's using email template with logo at the top and "Best regards, ..." at the bottom. Also there's email script in the email body that's displaying the table with info from RITM. This...

email_body.png email_body_html.png email_table_preview.png
apbalaban by Tera Expert
  • 687 Views
  • 4 replies
  • 0 helpfuls

Public users accessing catalog items on portal

Hi all, Currently, we have the page ‘csm_sc_cat_item’ set as public, allowing each catalog item with public visibility (three in total) to be submitted by public/unauthenticated users. I have a requirement to switch this page ‘csm_sc_cat_item’ to the...

Dev86_0-1721648922195.png
Community Alums by Community Alums  
  • 875 Views
  • 12 replies
  • 0 helpfuls

What are these business rules with no table?

We are trying to improve instance performance by deactivating global business rules that are no longer needed, and converting the ones that are still needed into script includes. After analyzing BRs on the global table, I thought it would be interest...

ConnorBass_0-1721830342604.png
Connor Bass by Tera Contributor
  • 462 Views
  • 3 replies
  • 0 helpfuls