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Resolved! POST response from Rest API using TinyURL

Hi All I need some assitance trying to reslove an issue I have. I have a some code that is passing data to a script include that is calling servicenow.com/api/now/tinyurl This works fine and it returns the correct data, as in it is creating a tinyURL...

SC Task Time worked

Hello All, In SC Task related list "Time Worked" tab I can see new button to create but when I click on new button below page is showing, I am unable to create new time worked, previously I was able to create but I am not sure why I am getting the se...

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priyanka1028 by Tera Contributor
  • 401 Views
  • 10 replies
  • 0 helpfuls

Help with email channel

Hi Everyone, I have created email channel to create a case using email. When I am sending email from my personal email but I cannot see any case created.   When I am sending email on SNOW email , but case is not being created . Can anyone guide me at...

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How to add a condition to a metric definition

When you create a field value duration metric, how can you set up a condition so it doesn't trigger on every record in that table? Right now the metric is working for all Cases but we want it to only run when there is a specific category.

e_wilber by Tera Guru
  • 516 Views
  • 2 replies
  • 0 helpfuls

New button not available on related list

Hello All,I am facing a weird issue while configuring related list. I have configured related list on incident form to show the related task. But I am not able to configure New option on the related list. I have unchecked the Omit New button , the sa...

Souvick6917 by Tera Contributor
  • 1177 Views
  • 1 replies
  • 0 helpfuls

Trying to delete records using data management delete jobs

I am trying to delete records in using delete jobs but only few records deleted s", it works for about 40 minutes and , then stops deleting records I receive no errors or feedback. It just stops deleting records and it has to be restarted.Attached de...

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jhansi28 by Tera Contributor
  • 1512 Views
  • 4 replies
  • 0 helpfuls

Dashboards contants not loading

Hi All, I have a requirement to move the dashboards from one  instance to another instance. I moved it by using the below KB article.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717180I am able to see dashboards but not the...

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phr by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

PDFGeneratorUtils mapping Date to PDF Date Field Issues

Hey all, I've been having a particularly hard time mapping today's date to any PDF's date field. The format on the PDF is MM/dd/yy and I've tried a SLEW of variations to get the date to map into the PDF. I finally got it to work, but through an uncon...

LeoRuggiero by Tera Contributor
  • 258 Views
  • 2 replies
  • 0 helpfuls

Update a Publication

There is some inconsistent information in these two articles, "targeted communication" and "update a publication". In the first article it states that "publication cannot be updated when it is in the Review stage." While the second article states tha...

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