Based on check box value of application we need to set assignment group of Incident

[bhargavi143]

Hi,
I have a requirement, we are having some important applications in my instance and we have a custom checkbox to identify those applications, whenever we select those ci's in affected ci of incident first we have to show some message as a alert after click on ok on that alert we need to check whether that application has support group or not, if the application  has the support group we have to set that support group as a assignment group of that incident otherwise we have to set one static assignment group.
I tried the above requirement by using script Include and onChange client script but its not getting.

Please help me.
Thanks in Advance.

[Community Alums]

Hi @bhargavi143 ,

Please follow the approach : https://www.servicenow.com/community/developer-forum/assignment-group-based-on-custom-variable-on-in...

[bhargavi143]

Hi Sandeep,
Thanks for reply, But in my case the custom check box present in application form not in incident form, if check box value is true we need to set assignment group of the particular incident.