How to hide Open Record Action from IT Agent Dashboard
Hi, how can I hide or inactive the Action ‘Open Record’ from OOB ITSM Agent Dashboard in Service Operations Workspace in Xnadu version?
Forum Posts
Update capturing mechanism of the system
Hi ! As I am aware of what all updates are captured in an update set (configuration records) and what not (data records), still I'm curious to know how the system decides what all records to capture in the update set. Where is the logic for this writ...
need to trigger the workflow through scheduled script
Hello,var workflow = new Workflow();var contextId = workflow.startFlow('87ca7031834822104323fdc6feaad33a', null, null);if (contextId) { gs.info("Workflow started successfully. Context ID: " + contextId);} else { gs.error("Workflow failed to sta...
Rich text editor - Incorrect formatting
Hello Team,I recently activated the Rich Text Editor on the portal side, but it is displaying in an incorrect format. Does anyone know the solution?
Group User approval using Approval-User Core activity in workflow
I have a requirement for kb_knowledge table in which I used a custom approval workflow. The requirement is :I created a Custom Glide List field named Reviewer Group on kb_knowledge form referred to sys_user_group table. I selected multiple groups in ...
Resolved! Record Producer: How to calculate grand total from multi row variable set as it changes
Hi all. On my record producer, I have a multi row variable set for expense items. Each expense item has a total for that row. What I would like to do is add a Grand Total to the form which sums up all the totals for each expense item, and changes eac...
UI Builder Update Record
I'm trying to update the field state of the table sn_custormerservice_vendor to awaiting info in UI Builder. I'm using the global data resource Update Record. The problem is the field state is read-only and the data resource can't update a field read...
Customization on CMDB Workspace
I need to customize the Submit button behavior (need to reassign task to different team based on if any rejection happens) on our certification and attestation task in CMDB Workspace. Need help identifying where to configure the submit button and fin...
Resolved! Coverting below OOB Global BR to Script Include
Hello all,I have a global BR, which is OOB by ServiceNow name: incident functions, with not conditions band below is the code.// populate the default value for the callerfunction incidentGetViewName() { if (gs.hasRole("itil") || gs.hasRole("sn_incid...
New Hire onboarding in HRSD
HI, I am trying to set up a new hire onboarding lifecycle event. I cannot map the new hire details to the HR profile creation. It takes the requestor details and creates using it. Any one knows how to fix this? Also, how do I edit the employee centre...
Resolved! answer returning false while making field mandatory on resolve
I am making field assigned to Non-mandatory while resolving when there is an external reference record attached over the related list of incident, for this i have written script include and client script and not getting solutionisUserMember: function...
Sys_client_interaction metrics inaccurate?
Hello there! As the client response time table no longer works with the new UI and the Workspaces, I need a new way to track Workspace performances. I have been informed about the glide.uxf.lib.performance.monitoring.enabled system property, which en...
How to trigger notification to more than one group through event
Hello Community, Can anyone help us to trigger the notification more than one group members through the workflow event activity and it would be great if anyone provide code snippet or syntax for this logic. Thanks,Steve An
Resolved! User able to export the records data even after acl is evaluating false
Hi Folks, I am seeing a strange behavior in exporting data functionality. We do have a Query business rule on cmdb_ci table and the users were successfully blocked from seeing the data not relevant to them. But while exporting the data into excel she...
What is the purpose of the set.password.length property?
Hello experts,We are currently investigating a property set.password.length. Based on the ServiceNow documentation, the property defines the minimum length required for a password and is used to evaluate compliance against the current password policy...
