When trying to run a report on asmt_metric_result I add a related column Instance.Trigger ID and it shows empty in the report. When I run a background script var gr = new GlideRecord('asmt_metric_result'); gr.addQuery('sys_id', 'sample sys_id') gr.q...
Hello!I am currently working on the Asset lookup input form screen within the Mobile App Builder and my client is having trouble with serial number validation. Sometimes they will scan various and many assets in one sitting and not in optimal conditi...
Hello,I am having an issue with a query business rule that is incorrectly restricting a Catalog Task record that does not meet the rule's condition. Instead of restricting only Catalog Tasks related to the Vulnerability Remediation Request to users w...
Hi, We have a requirement were we need to sync data between ServiceNow and Intune, related to assigned user.I see that there are 2 ways to do it :-1. Using Microsoft Intune Spoke (Paid Spoke)2. Using Service Graph Connector for Microsoft Intune (Paid...
I think this is due to a Xanadu upgrade, but not certain of precise date. Anyway...For our GRC module, IDT tasks are created based on schedules every week/month/etc. We have 7 BRs that run on INSERT and UPDATE, but suddenly two of those are not runni...
Hi all, Just wanted to know if anyone else has experienced something similar? I'm trying to update the employeeType property in AD. I've copied the update user action and script, all other properties are updating fine. I'm not coming across any error...
Hi, I am trying to Copy some Fields from change form to change task form , i have seen OOB com.snc.change_request.copy.rl.change_task.attributes -List of attributes (comma-separated) from Change Task (change_task) related list that will be copied f...
Hi,I have created one article template and I want to show that as only option to create knowledge. For example my knowledge base is New Product and I have created Product Knowledge as an article template.I want Product Knowledge to be the only templa...
Hey all, I ran into the issue, that the catalog builder creates update sets automatically and chooses the name in a very simple manner:CB_<Name of the template>_<Name of the item>_<Date & time> The issue with this: Update set names are cut after a ce...
Hi everyone, I need to add the 'Follow' button on HR case forms in HR Agent workspace, can anyone help? Thank you in advance!
Hi all, so I've created some new user criterias for our knowledge base, and I'm not able to see them when trying to configure the Can Read and Cannot Read for any of our Knowledge Articles.. Here's an example of one user criteria: When trying to fin...
Hello All.I have been performing a lot of email notification upgrading for proper look, feel and presentation on many email display devices (phone, computer, different programs). I have just over 130 different email notifications that I am going thro...
Does anyone have any idea how to remove the copy url from an interaction record in SOW
Hi, I am facing this issue, during UNIX classify stage I am getting this response that says "SSH Connection Failure" I tried checking telnet from Midserver it works, what could be the issue
Hi, I am a fresher. I need help with this: Need to display Outages from cmdb_ci_outage table in Now Mobile similar to portal. When impersonating test end user not getting records, only Admins and fulfillers were able to view those records due to ACL'...