Hi all, I am facing one issue in VA, On opening chat window Other than greeting message, Service degradation message is coming. It was not coming earlier. After cloning this message is appearing.Can anyone help to remove this message from chatbot
Hi Team,We have integrated Service now with one of the automation tool, during incident creation through automation when the CI is not found in CMDB table it currently creates the new CI record in the CMDB table , We need to build a solution that Ser...
Hi All, I created a Custom table and it needs multiple level of approvals in it.so after creating the workflow while testing the records Second level of approval is triggering in "No longer required" state in custom table workflow PFA.the flow execut...
In today's connected world, integrating external APIs into ServiceNow is more than common — it's expected. Whether you're pulling data from an HR system, a monitoring platform, or a financial service, your instance becomes increasingly dependent on s...
Hi All, On a catalog form, I have below 3 fields. Here, Hotel code is lookup select box as it is a string field in the location table. And Brand and country are reference fields. Requirement is to auto populate Brand and Country when user selects ho...
Hi All, i have a requirement that whenever we add a comment, in that comment section field it will show the system default name instead of username and whoever adds the comments then their user name is also not to be shown instead of that it will be ...
I created a custom Flow. The Flow calls custom Action that calls the Scheduled Job (A) to execute, using "SncTriggerSynchronizer.executeNow()" method.What I would like the Flow to do next is to call another Action to execute another Scheduled Job (B)...
Hi, I want auto populate assigned to field value on Case task from Parent Case . Please help me with the script.I have written before business rule as below but not working as expected. current.assigned_to = current.parent_case.assigned_to;Regards...
Hi Team, I have used MVRS in catalog item, In the we have created three variables. One is cmdb_ci reference variable.From variable i need look up record in for each loop .But for each i am getting no records. Below error getting in flow As per below...
Hi, How to create downgrade incident report in servicenow? Best Regards,Juganta Kishore Nayak
Hi Team, can anyone please help me on this issuse . RITM00XXXX is closed however one SCTASK00XXX is still pending . RITM00XXXX is closed however one SCTASK00XXXX is still pending hence unable to communicate with the requestor. can anyone please he...
i know the group name using get() method how we can get that single group in group table
Only persons with problem manager role should be able to create problem tasks , when persons with other role opens the Form it should throw error on load Please note we don't want to write ACL we want to control this by using onload client script ...
Hi Community, am facing an issue with the auto-population of incidents and change requests on CI (Configuration Item) Application Services. While the functionality is working correctly for IRM CIs, for others, the incident and change request are not ...
Hello,we want to monitor the active cluster transactions to identify easily long running or stuck jobs. Because it is a v_table and requires a manual refresh at least on UI, we were not able to use GlideAggregate so far.Is there a trick to still get ...