Hi there, I've a scenario where the user say "Award Owner" needs to create a set of questions of an Award and once an end user submit a request through a record producer by selecting the Award, I need to provide a scoring grid for a set of "Jury Memb...
I'm creating a notification. The notification will be sent to the Assigned To person whenever the customer makes an update to the case via Portal. I would like to include in the email, the most recent comment made by the customer that triggers the no...
I am trying to validate below on CSM/FSM Configurable Workspace via ATF: - Whether user is able to view particular module/list - Whether the record is present in the list or not in the workspace Cases listsI've used 'Click Component (Custom UI)' to ...
It seems the field "Scheduled publish date" is hidden on KB articles by default. (I can use SN Utils "Show hidden fields and sections" to make it visible as in the screenshot).I went to dictionary and made "Display" active, yet the field is still hid...
Hi Team,I declared 30 plus sys id in property as comma separated and wanted to call that in scheduled job. I need to query HR task table and the pass this sys id in template reference field in HR task and perform some updation. Its printing the sys i...
End points, authentication details will vary from instance to instance how to move them from once instance to another instance?Do I need to create manually in each instance? or need to move them through update set there I should edit them individuall...
Hi Team,I need sys id of 100 records by passing short description. The short desc may contain ',(,& in it. How we can get sys id of this records, eg: short description :Discuss New Hire's Career Journey
Hello, In App Engine Studio, I am creating an App using a Portal experience. On the Landing page, I want to show a list of cases which can be filtered by the user. Additionally I want to show a graph, using a data visualization component (donut chart...
We have two notification rules: one for the "Opened By" user and another for the "On Behalf Of" user. However, the email script "getKnowledgeArticles" is not working for the "On Behalf Of" user notification.Note: "getKnowledgeArticles" is a copied ve...
I have a CMDB-extended custom table where I have enabled auditing in the collector dictionary. When I save the form, the record gets saved, but it is saved two or three times. When I check the activities, I see three or two logs. I am not sure why th...
I have had to make some modifications to the approvals widget so instead of showing only the unapproved tickets, I'm having to show the closed ones as well. What I need to implement is, for instance, if I limit the pool to 10 and if a user has 3 unap...
Hi Team, I have created a custom field on case form "Required approval" with two choices approve and reject. Whenever anyone approve it asks for login with sso authentication. So I configured and I am able to proceed with login with sso. But I am stu...
Hi I have installed Now assist for AI agent and now assist for itsm. I couldn't see any out of box AI Agents . How and where can i find the out of box AI agents.Thanks
Hi Team, How to change logo of the portal using ui builder Thanks in Advance
Hey everyone just wanted to know that whether a non-domain separated instance can be cloned on domain separated instance or not?