The following screenshots are some of the results of selecting variables for Service Catalog (SP) in ATF. The asterisks (*) that select required items are grayed out,so it is possible to guess that something was selected, but it is not clear which ra...
Hi, how can I hide or inactive the Action ‘Open Record’ from OOB ITSM Agent Dashboard in Service Operations Workspace in Xnadu version?
Hi ! As I am aware of what all updates are captured in an update set (configuration records) and what not (data records), still I'm curious to know how the system decides what all records to capture in the update set. Where is the logic for this writ...
Hello,var workflow = new Workflow();var contextId = workflow.startFlow('87ca7031834822104323fdc6feaad33a', null, null);if (contextId) { gs.info("Workflow started successfully. Context ID: " + contextId);} else { gs.error("Workflow failed to sta...
Hello Team,I recently activated the Rich Text Editor on the portal side, but it is displaying in an incorrect format. Does anyone know the solution?
I have a requirement for kb_knowledge table in which I used a custom approval workflow. The requirement is :I created a Custom Glide List field named Reviewer Group on kb_knowledge form referred to sys_user_group table. I selected multiple groups in ...
Hi all. On my record producer, I have a multi row variable set for expense items. Each expense item has a total for that row. What I would like to do is add a Grand Total to the form which sums up all the totals for each expense item, and changes eac...
I'm trying to update the field state of the table sn_custormerservice_vendor to awaiting info in UI Builder. I'm using the global data resource Update Record. The problem is the field state is read-only and the data resource can't update a field read...
I need to customize the Submit button behavior (need to reassign task to different team based on if any rejection happens) on our certification and attestation task in CMDB Workspace. Need help identifying where to configure the submit button and fin...
Hello all,I have a global BR, which is OOB by ServiceNow name: incident functions, with not conditions band below is the code.// populate the default value for the callerfunction incidentGetViewName() { if (gs.hasRole("itil") || gs.hasRole("sn_incid...
HI, I am trying to set up a new hire onboarding lifecycle event. I cannot map the new hire details to the HR profile creation. It takes the requestor details and creates using it. Any one knows how to fix this? Also, how do I edit the employee centre...
I am making field assigned to Non-mandatory while resolving when there is an external reference record attached over the related list of incident, for this i have written script include and client script and not getting solutionisUserMember: function...
Hello there! As the client response time table no longer works with the new UI and the Workspaces, I need a new way to track Workspace performances. I have been informed about the glide.uxf.lib.performance.monitoring.enabled system property, which en...
Hello Community, Can anyone help us to trigger the notification more than one group members through the workflow event activity and it would be great if anyone provide code snippet or syntax for this logic. Thanks,Steve An
Hi Folks, I am seeing a strange behavior in exporting data functionality. We do have a Query business rule on cmdb_ci table and the users were successfully blocked from seeing the data not relevant to them. But while exporting the data into excel she...
