Hello Team, Need help in notification, how to achieve this scenario.If a major incident remains unassigned because all agents are occupied with one major incident, an email notification will be sent to the “ABC” group. This notification must be sent ...
I have created a custom field, Swapped CI, with a reference to the cmdb_ci table. I want to write an advanced reference qualifier for the Swapped CI field with the following conditions:If the Configuration Item belongs to the Software class, the Swap...
Hello,we have a button on our workspace form of a custom table 'Complaint", and when clicked on it, it shows all the relevant invoices associated with the company of the Complaint. When clicked on each invoice, there will be a pdf shown with some con...
Hello,we have a button on our workspace form of a custom table 'Complaint", and when clicked on it, it shows all the relevant invoices associated with the company of the Complaint. When clicked on each invoice, there will be a pdf shown with some con...
Hello AllCan someone tell me if this is possible ?I would like a popup with Yes/No/Cancel buttons, if yes is selected, does action 1, if no is selected, does action 2.I searched a bit everywhere but doesn't find this.ThanksJérôme
Hi, So the requirement is to create 3 transform maps on the tables network adapters, ip address and network node in the order of 100, 200 and 300 respectively. Because the adapter table needs to be populated first so the IP address table can refer to...
Hello,we have a button on our workspace form of a custom table 'Complaint", and when clicked on it, it shows all the relevant invoices associated with the company of the Complaint. When clicked on each invoice, there will be a pdf shown with some con...
Hi,I want to retire and inactive all the article present in one knowledge base. However i don't want to inactive the knowledge base only the article entries.I saw a possible solution by creating schedule job as per the community suggestion belowhttps...
Hello Experts As an admin, when i login through to the service portal(ESC) I am able to view the default knowledge base, its categories and the articles within it.But when i impersonate another user with no role i am not able to view the knowledge pa...
I want to generate a list view report in ServiceNow on all those tickets that were on hold for some time in the past month. It must show the incident number, assignment group, actual time it was on hold (before getting resolved) and the state columns...
We are implementing an application named "The Philanthropy Hub for Employees" which is a platform for employees to engage in CSR activities. It has functionalities such as employee donation matching, employee volunteering opportunities, non-profit si...
Hello All, When accessing a Record Producer Catalog Item ('Test Report an Issue' item in our case), via the Service Portal view only, when the dropdown field for 'Service Offering' is selected, we are seeing the Message 'Matches Not Found' - as per ...
Hi All, Can we populate workflow activity on approval record. These approvals are configured on a change form through run script activity. Could you please assist. Thanks & Regards.
I wanted to fetch the last viewed article report, i'm using kb_use table but the table show multiple record i wanted to get the latest view data as highlightedHow do i get this?
- we would like the new default to be Knowledge Articles (to search specific knowledge articles only). I think the default sources checks with short description of case and make use of some predictive intelligence search and gives result based on the...
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