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Resolved! Pls advise the transform map script:

 Please advise the transform map script, If computer exists in both source and target table, update these fields in CMDB:Update the field:  Computer exists = yeslast login date.If computer exists only source but does not exist in target (CMDB):No act...

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Deepa12 by Tera Contributor
  • 1371 Views
  • 5 replies
  • 3 helpfuls

Knowledge base Feedback task

Hi Team,There is a out of the box functionality if Knowledge feedback task resolved notification is triggering to to submitted by and in that there is link redirecting portal where submitted by can accept or reject that resolution in PDI we are getti...

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Shabbir1 by Tera Contributor
  • 1631 Views
  • 13 replies
  • 0 helpfuls

Identification Engine Payload Sanitization Problem

I am working on a Discovery Pattern that inserts two records into the cmdb_ci_appl_generic table.  In my test case 2 records are inserted at the end of the pattern run, that is the expected behavior.  I can inspect the payload and see the two records...

Gary11 by Tera Contributor
  • 1264 Views
  • 1 replies
  • 0 helpfuls

Resolved! how to prefill date in service catalog

Hi, i have create 3 variable and what i would like to achieve as per below scenario.I would like to achieve that when i enter variable 1 start date and select the variable 2 - 3 day or 5 day it will automatically calculate and insert to variable 3 en...

TMKAM by Tera Contributor
  • 823 Views
  • 2 replies
  • 0 helpfuls

Resolved! Validate Phone Number using OnSubmit

Hello Everyone, I am trying to validate if phone number is valid or not using OnSubmit.Unfortunately when phone_number or mobile_number has a valid phone number it still not be able to submit the record. Any idea how to achieve this? here is the samp...

Automation of CMDB Attestations

Hi Team ,  can anyone please help me on this requirment ,  CMDB Business Applications and Application Services need to be attested for accuracy every 12 months. This is currently done manually. The attestation is required when the date in the 'Config...

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nameisnani by Mega Sage
  • 2027 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service portal page update multiple portals effected

Hi community I have issue below please help I have 2 portals, when I make change to a page on one portal it is reflected in both portals. It was my understanding that each portal will have its own instance of the page or did I miss something.  How ca...

AnthonyMull by Tera Contributor
  • 2610 Views
  • 10 replies
  • 3 helpfuls

Need To Attach An SLA To Catalog Task

I have a Catalog Item that generates Six Catalog Tasks. On each of these Tasks I need to attach an SLA. SLA should be on "Catalog Task" as per the requirement. 

Pam13 by Mega Expert
  • 4063 Views
  • 5 replies
  • 1 helpfuls