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Create a record in MRVS automatically

Hi team,We have a requirement wherein a record must be created by swapping the values in MRVS.Whenever Swap is selected, another record must be created in MRVS with values swapped. So, after clicking on Add, there must be 2 records as follows-Record ...

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How do I see if someone is viewing a record?

I want to know if someone is viewing a record I open. So if one tech has an incident open, and I go into the same incident, a information bar would show at the top saying "So and so is also viewing this record". I've seen the simultaneous update aler...

mduluk by Giga Expert
  • 4534 Views
  • 3 replies
  • 1 helpfuls

Resolved! require proper document or youtube channel

Hi,I am learning Servicenow scripting through youtube but unable to choose best one and which are not in order. And also i am wasting time for searching only. So can anyone suggest the best way.

RameshreddyE by Tera Contributor
  • 3849 Views
  • 6 replies
  • 6 helpfuls

Auto populate short description based off category and subcategory

Hi Community, I have requirement to auto populate the short description based off category and sub-category (service catalog). Based on category i'm populating sub-category using on change client script. Here the requirement is based on category and ...

Community Alums by Community Alums  
  • 2625 Views
  • 5 replies
  • 1 helpfuls

Resolved! how to exclude the resolved tickets in task table filter?

how to exclude the resolved tickets in task table filter?I want to exclude the Incident -Resolved tickets in Task table Filter.I tried with   incident state and incident.incident state is not "resolved" - this is not working(Still i'm able to see the...

sowmyab by Giga Contributor
  • 7998 Views
  • 15 replies
  • 5 helpfuls

Resolved! Issue with ${event.param1} and ${event.param2}

Hi I am having issue displaying values of these. I have checked the event log, the values are passed. I am not sure why its not displaying on the email notification. Email gets triggered on incident_state changed to closed, but the event values are m...

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TashfiqueH by Tera Contributor
  • 1538 Views
  • 5 replies
  • 2 helpfuls

Resolved! Update Password Data Pill

Hi everyone,I have created a flow to update the emails of several users, create a new temporary password and force the reset of their passwords. The problem I have is that I am not able to link the generated password to the body of the email (it retu...

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ATF testing a service catalog

I trying to build an ATF test case for a service request, it needs to pick approver and fulfiller dynamically. and approve and close tasks. I have tried multiple ways but was not successful at it . 

vinayvenkap by Tera Contributor
  • 482 Views
  • 1 replies
  • 0 helpfuls