We have a catalog item in development where a user can request amendments to various fields for an Application Service on the cmdb_ci_service_auto table. Then form consists of options to select an option on the service, which will then show the curre...
Hi there,I would like to process an attached email and extract from, to, and subject of the attached email via Inbound Actions. I tried to copy the attachment to the target table but need some help om extraction of above mentioned fields. Your help r...
Hi,I have create a catalog item and attached the Flow Designer & add some stages within the flow, And after submitting the request, an RITM is generated. However, when I navigate to "My Tickets" on the portal and click on the RITM, it redirects me to...
Hi,I have created an Announcement on the Service Portal for the widget and provided the necessary information in the Summary field with the proper format, as shown in the 1st image.1. However, when I check it on the widget, the information appears in...
Hello, I can access the record with direct URL but not using list view. What can be the probable cause?Is it something around Query BR or ACLs? If yes, could anyone please explain how? -Thanks
Here I am implementing OAuth 2.0 for instance-to-instance integration (like Instance A and Instance B). if I create one incident in Instance A then same incident should be created in Instance B with this OAuth 2.0 integration, I can be able to genera...
I have a catalog item that uses flow designer. When user fills out the RITM form and saves it, an approval should trigger. It is working fine but it is taking about 5-6mins to trigger the approval. Is there any way how we can reduce the time to trig...
Is it possible to default an option from the list of options available to search on the breadcrumb available in agent assist on CSM/FSM Configurable Workspace. Please find the attached screenshot for reference, I would like to make Knowledge Articles...
Is there a field type in ServiceNow that allows for the selection of multiple choices at once? I have a field called 'tasks', I would like the user to be able to select multiple tasks in the drop down menu. Is this possible?
Hi Everyone , if we add any items then cart icon should be displayed , if not cart should be hidden in service portal. can anyone please help me on this requirement . Thank you .
We have created search index on Task table. We tried to add OOB templates in View Template. It's showing following error after adding templates and opening any task on esc form. do we need to update any OOB template to fit the Task table ?
Hi Team,We have a role called "Internal Role" assigned to users, and some groups have the "External Role" assigned.For example, if I need to add a user to any group that has the "External Role," the "Internal Role" must be removed from the user’s acc...
Hi Everyone! Let's understand how we can integrate ServiceNow with Slack using existing Slack Webhooks spoke and post messages over Slack channel. SpoilerNOTE: Sharing this for absolute beginners who have little/No knowledge on Integrations. Experien...
I want to run the scheduled job automatically but is not doing, every time i have to click execute now button.Could you let me know the reason why it is behaving it and how to correct it. I have created this in scoped application because third party...
Hi All I am using the Washington DC version and have created the new test flow and tried to check the flow context details after executed the flow but unable to see those details whether the flow is structed or processed please help me is there any...
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