Hi All, I want to close the ticket automatically after 7 days if the state changed to "Awaiting Response" and no response received from the user, how to achieve this. Please suggest. Thanks.
When I create a new incident survey and I customize it by adding some code in the OOB UI page called assessment_take2. When I tested, it triggered an email notification, I went to system logs -> email, then opened up a preview email and clicked the t...
Hi all, I have a script where I want to check if a table name that was given as a parameter is extended from the Task table or not. If it *is* the Task table, that should also be fine. If the table name does not correspond to a Task table, the script...
Knowledge Management Integration with ITSMDescription:Integrate Knowledge Management with Incident and Problem Management.Key Deliverables:1. Create knowledge articles for recurring incidents and problems.2. Automatically Link knowledge articles to i...
Find recurring incidents based on similar short description and automatically link the relevant knowledge article with them.
Hi teams, my first time using a forum, so please let me know if I made a mistake. I want to change something in this report, but I don't know how.1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" co...
Hey everyone, I am relatively new and am trying to determine how I can subtract two dates so that I ultimately end up with the number of days between the inputed value (date) and the current date.I am returning the date values and current date approp...
@Ankur Bawiskar I am trying to generate dynamic hyper link for incident number with html edit link option please find the screen shot.Once user click on number it should go to the portal view and see with incident sys id can able to see incident.her...
I have created a catalog , the request generate but while the searching in now plateform it says request not found can someone please helps
I have encountered one problem in my Ai search I have configured the search result to some way when a user click on it it should redirect to a external link ,it is working fine But when user is typing his query in the search bar some suggested result...
I have a field on a record eg:sys_user record and I want to clear whatever value is in a field before I am going to update it later (so I know it won't just add to what is there when it is updated later) Table: sys_userField: u_xyz How would I clear ...
So how can I build report in ServiceNow to get Actual time spent (hours) by the Incident to resolved ?
Using GlideExcelParser, I can read data from an excel file that is attached to a record. But what I'm interested to know is if I can use it to update the same file with some data. For example, original sheet contains the following: IDLabelProcessed1F...
Hi, Is there a way to hide specific fields on a form/record when you click on the Printer-Friendly Version to print a page?We have a few fields that only certain people can view(we restricted them via ACL). We also have UI Actions that will hide tho...
Hi All, I have a requirement to create a button on RITM form that converts the current RITM to an Incident.I am trying to redirect the UI action to a record producer as below var ritmNumber = g_form.getValue('number'); var url = 'com.glideapp....