Hi,The variables are not visible for the ITIL user on catalog task form even though variable editor is selected on the form layout. But admin can able to see it. Can anyone suggest, what needs to be done to visible for the ITIL user also.
Hi Community, I have a requirement where I have to restrict the name character to overlap the UI Action button. Attaching the screenshot for reference. The length of the name field is set to 250. Please suggest the solution. Regards,Jagan Nayak
Hi Everyone,Good Day! I need to create a report on incident table and the report should show how much time it spent in every state. how can i generate this? BR
Hi All, I have cloned a widget as it is because requirement is not different, just need to use another widget.When I am trying to open it its showing not data (snap).I am not an expert in portal so unable to understand where do I need to do the chang...
I had a remote update set that had to be edited after it was pulled from Dev into Test (not committed, just pulled so it was still in previewed state). The update set was then edited in Dev to remove some erroneous changes that someone made while th...
Is it possible to create a new update set in a PDI built on Xanadu release and having admin role for the logged-in user? I cannot see a Developer tab in Preferences menu as is referred in this help document https://www.servicenow.com/docs/bundle/xana...
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Hi Community Can I please know whether I can hide and show a button when a field is changed in a form in the Workspace view??I have a call record form that contains some fields and the target fields are meeting_start_date and assigned_to.I want to sh...
In baseline cmdb, what is the minimum role required to delete records in ci class managerSecurity _adminAdminItil_adminexmdb_admin
Hello Brad outline in his blog post a great example of a Multi-Row Variable Set: https://www.servicenow.com/community/developer-blog/exploring-the-multi-row-variable-set/ba-p/2291532 Currently, I would need to click on the edit button and then a pop-...
Hi team, i have requirement to buil relationship between hardware(alm_hardware) and cis(cmdb_ci) relationship like uses,connnecte by, connected to,........ please advice
Xanadu Patch 1 I have 2 operational assignments - one for Admin and one for KTLO. How do we map support work (non-billable work such as incidents, catalog tasks, etc.) to the appropriate operational plan? If I add Admin to my time sheet, it appears ...
I am working on the below script:this is my UI policies script: function onCondition() { var DDMissedSLA = new GlideAjax("UTBRequestClientUtils"); DDMissedSLA.addParam("sysparm_name", "ValidateDependency"); DDMissedSLA.addParam("sysparm_...
Hi All,I have a field in catalog form call ADT effective date which will be filled out by user.For specific items i want the tasks to have delivery date as two days ago of ADT effective date.I'm using a After BR on task form because i want this scr...
So customer wants (on Incident form) to have a button (Openframe config) which will invoke call. It should be somethink like this. I click on phone icon and when user have 2 numbers it show me them and i can decide which number i want to call. Then i...
