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Parent Filter for Child Task not working.

Hi everyone, I'm attempting to add a banner to our Change task to alert users not to proceed with a task unless the parent has already been approved by the change team.  I've created the banner and added it, without filters the banner displays on all...

cmaleblanc by Tera Contributor
  • 809 Views
  • 2 replies
  • 0 helpfuls

Active Directory and Ldap Integration via Mid Server

Hello I've been recently working on converting our AD/LDAP connections from being direct from ServiceNow to our company network via VPN tunnel TO using mid server. ServiceNow makes this very easy to configure LDAP Servers for data sources run through...

Brian G by Tera Contributor
  • 1966 Views
  • 1 replies
  • 0 helpfuls

Can HR Tasks pass information to one another?

When an HR Service is set to Fulfillment type = Service Activity, like this: Is it possible for the user data entered on one task to get somehow passed to (and show up in) a subsequent task?And If so, where can I learn how to do this?  Thanks.   

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G24 by Kilo Sage
  • 634 Views
  • 3 replies
  • 1 helpfuls

Ui builder form component

Hey, im trying to configure a form component in ui builder and im having trouble data binding the sys_id.I am using a look up multiple records data resource.im trying to use the sys_id from the record, but its no workingSomeone can teach me how to co...

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Community Alums by Community Alums  
  • 647 Views
  • 1 replies
  • 0 helpfuls

Integrate Viva Engage Channel with Servicenow

Hi,Does anyone know if there is a possibility to integrate Viva Engage with Servicenow? Not only to raise/follow-up on tickets but for example also, and not limited, to use the "tags" to do searches automatically in the Servicenow knowledgebase and o...

Build a Report for a catalog

Hi team ,  can anyone please help me on this below request . 1. Create a scheduled report. Delivered to David and DataInformationGovernance@com2. Report will contain all the requests raised for SBF catalog and HDF catalog 3. Report should contain all...

nameisnani by Mega Sage
  • 646 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to find where a custom flow action is used

Hi. If I create a custom Flow Action in Flow designer, I might use this action in numerous Flows and Subflows.Where can I find which Flows and/or Subflows that use this custom action later on.I have not been able to determine which table it is stored...

OlaN by Tera Sage
  • 9228 Views
  • 9 replies
  • 20 helpfuls

Resolved! Different schemes for priority levels

Hey all, my company offers it´s customers several priority schemes depending on the SLA. In the "default" agreement there are just three different types of priorities but we also offer 4 different levels of priorities. Can anybody help me with this?

DanielBr by Tera Contributor
  • 1135 Views
  • 1 replies
  • 0 helpfuls

Field Mapping not working when value inserted by flow

Hi all, we have set Asset CI Field Mapping for "Assigned to" field. So when a value is manually updated in computer record, the same value is transferred to the "Assigned to" field on asset. However we get the assigned to field on computer records fi...

marketa_w by Tera Expert
  • 741 Views
  • 2 replies
  • 0 helpfuls

Reports - Calculation

I have a below requirementBelow scenario where request will be marked pass or fail based on department performance.Reporting will be taken on monthly basis. RITM1 -Parent Department A- Child Department A1 - PassRITM2-Parent Department A-Child Departm...