Hi AllI am facing an issue while trying to map the field class. The above field is present in "cmdb_ci" table but it is not coming on Field maps. How can we get the Class field on Field Maps? Did anyone face such an issue? Does scripting is required?...
Hi All I am facing an issue while trying to map the field class. The above field is present in "cmdb_ci" table but it is not coming on Field maps. How can we get the Class field on Field Maps? Did anyone face such an issue?
Hi, How can I add google map into workspace. I created map record and it is working properly, but the problem is that I can not add it into workspace.
Hi ,I have a query to discuss on normal change,I want to skip CAB approval or I want some other group to approve change request .How can I achieve this?
hi i am trying to use the walkup-schedule widget but does it not seems to load the information i have added this to the client script : var CURRENT_PAGE = 'CHECK_IN'; spUtil.get('walkup_schedule', { page: CURRENT_PAGE}).then(function(response) {c...
I have two reference fields, but one will be hidden and the other will be visible. When the visible field is filled in, it should automatically fill in the other with the same information. To do this, I created a client script, but it doesn't work. C...
I am trying to use GlideEvaluator.evaluateString from the custom flow action, it is returning a null value.If anyone encountered the same issue or having any workaround please respond here
Hi We have a requirement to add knowledge feedback functionality on backend when users click on NO can anyone please help me how to achieve this. Backend when we click on NO we need to have popup to submit the feedback same like service portal knowl...
Hello,We have a Customer Satisfaction survey that is triggered to the user when a case request status changes to Close Complete. We would like this survey to show up under "Open" to-dos but when I go to To-dos configuration the assessment table is no...
Hi all,I want to ensure one thing in document intelligence when we perform data extraction, when all related fields are present in the instance and excel sheet(for example). then it creates record in the table but of there are some fields are not mat...
Hi All, I have created a scoped application and need to add a guided setup to it. Following the documentation provided here, I created a guided setup using the adoption service. In my application menu module, I am using the following URL as the direc...
I am creating a catalog item workflow, the problem is that it is not triggering until you manually approve the request. I know that to fix this I need to change the begin condition from "Always" to "If condition matches". How can i make the condition...
How can we add a new topic between "Hardware" and "Software".
Im using Rest Step to invoke API to an 3rd party IT Desk However the description with special character are not constructed properly for the input json.Description in service now is this > Path :\\100.0.0.1\homedir\homedir\Network\ManagementThe whol...
HiI have added a URL to a field label and add decoration method with client script to show a icon. But the problem is both are not executing at the same time. If you notice in the images with URL field , the icon message disappears but when I remove ...