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Resolved! How do I get Rich Text into a Template Field?

In the ServiceNow HRSD product suite, I am configuring an "HR Template" for tasks that will be generated and added to cases.  I used the "choose field" controls to add the "rich_description" field to my template, so that when tasks are created, they ...

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G24 by Kilo Sage
  • 2208 Views
  • 4 replies
  • 4 helpfuls

Resolved! Hiding MRVS container based on variable value in MRVS

Hi Community...I got a requirement that, based on the inside variable value in MRVS, i need to hide the entire container,For example, Iam having A,B,C,D variables in the MRVS container. Based on the input variable value we need to display the data in...

How to create dropzone in portal

Hi All,How to create dropzone in portal by giving specific current page, vaule & Sys_id , Value.Any one have specific document for it. Please provide it or suggest any good solution for it.Regards,Anil Chada

Anil Chada by Tera Contributor
  • 3624 Views
  • 4 replies
  • 2 helpfuls

Resolved! Tables in the ServiceNow Database

Hi everyoneAs part of some work i'm doing, i'm trying to understand the ServiceNow database better.So far i have understood that there of course are base classes which are tables with no parent.These tables could have none, one or more children.Then ...

Casper6060 by Mega Sage
  • 4653 Views
  • 5 replies
  • 2 helpfuls

Resolved! Scheduled job to change the state

Hello all, I have a requirement as such,If 1 business day (min 24 hours) has passed since CHG Planned end date And CHG is in “Scheduled” state Any CTASKs (of CHG) that are in an active state (i.e. Not Closed Complete) need to be automatically changed...

Resolved! Grant Access to a Field Without Affecting Inherited ACL

Hello, I have a requirement that is to allow users in a particular group to edit the "Planned end date" field in the "rm_story" table. The problem is that there already exists an ACL called "planned_task.end_date" that already controls this field bec...

CFWize by Tera Contributor
  • 1618 Views
  • 4 replies
  • 2 helpfuls

Resolved! GraphQL Query for Knowledge records in workspace

In CSM workspace, a modal will appear in the screen when you create a new knowledge record.This allows you select the target knowledge base and article template. The list of knowledge base was queried using GraphQL Data Broker named "Get contributabl...

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LhoraMaeA by Tera Sage
  • 2311 Views
  • 7 replies
  • 2 helpfuls