Hi,I created a table called u_tickets which extends from task table.I create a catalog item in sc_cat_item table which creates a record in sc_req_item table and creates a record in u_tickets table.How can I add a Variable Editor to u_tickets table th...
I've been struggling to make a variable editor appear for a table extending sc_req_item. The idea is that an individual would submit an RITM (populating sc_req_item) and additionally send a copy of the RITM to the custom table. (I've created a BR in ...
I have installed the `com.sn_customerservice` plugin. The CSM module allows the users to manage the following. CasesEscalationsEscalation TemplatesEscalation SeverityCustomerPartnersAccountsContactsConsumersLocationsContractsService ContractsEntitlem...
How to export resource reports to excel file?
Hi, I'm new to portal designing, my question is for a customer needs custom branding and color design in the portal then what are steps to follow?Like the same as OOB but need some cosmetic change than the OOB. Please help me , what all steps I need...
Hi team, Some ritms in a request are missing required fields. We found a KB article (Service Portal allows users to submit the order guide even if mandatory fields are not populated - Known Error) mentioning that using the pre-Kingston order guide m...
Hello, My requirement is to make all the fields on change request form editable for ITIL users in "New" State and read-only in all other states.Currently, I have a write star ACL and field level write ACL for "Impact" field with ITIL role for new sta...
Below I've got part of my flow designer that generates an approval: What I'm wanting is to set a limit of 30 days for the user to approve the request from when the approval is generated on action 63. The below is my configuration on action 63: Does...
I am working on a custom pattern for Nimble Storage devices, that to get some of the data I need to use OAuth API queries.I have been looking online but I am not finding much information on this.Has anyone done this and can share notes on how to setu...
Hello Everyone,I am looking to change my role as a ServiceNow Techno Functional resource , what kind of certifications or courses should I aim to complete. I have 1 year experience with ServiceNow and I have also completed CSA and CIS-ITSM certificat...
In the Service Operations Workspace, when working on an Interaction record, there is an OOTB UI Action to "Create Request". This automatically opens to the Service Catalog. I'm looking to replicate this functionality, but rather than go to the Servic...
As a ServiceNow developer, you might need to integrate third-party REST APIs into your workflows. Making these calls asynchronously can enhance system performance by allowing other processes to run without waiting for the API response. This guide pro...
REQ number missing from task ticket on adding timer activity in workflow.Please help to identify possible root cause.
Hi, I am having some issues with the submit button showing.When I search the fault on it@lbgdev the submit button is missing from the formBut when I select try it from the dev instance, the submit function is showing and allows me to create an incide...
I am having issues with getting my theme to show in mobile. Next Generation is enabled (system property glide.ui.polaris.experience is true)My style is built with the colors I want.I created My theme with My style in it with an order of 100.In mobile...
