Hello,How to achieve this Let's say I have a RITM000001, now I need to iterate through all the catalog task associated with the RITM000001, and if any catalog task is open then I need to wait until all the tasks goes in complete States If all the ca...
We are testing the Washington upgrade in one of our lower environments and have noticed that IFrames that were displaying an On-call schedule on a dashboard are now erroring out. IFrame URL: schedule_formatted_report.do?sysparm_groups=74fbb4fe1b2038...
I am working in Flow Designer on a flow for a RITM. I am using the 'Ask For Approval' action, which works as expected. Now I need to customize the approval message for a specific item, so that one of the catalog item variables will be included in the...
I have a Multiple Choice Variable on a Catalog Item named "Role Selection (role_selection)", that has 3 possible values, as shown below: In Flow Designer, I am trying to display the Text of this selection in the Comments of an Approval that is being ...
Hello, community!I'm trying to hide the variable editor in the Service Operation Workspace (SOW) view only based on specific conditions for the catalog item. I'm trying through UI Policy, but it doesn't work. I've already checked if it's an order iss...
I have a custom pattern that pulls in data via an XML query via HTTP Get Call the returned data is stored in Variables GetReturn2Next with Parse Variable using parsing Delimited Text I extract t_Serial from GetReturn2 using Delimiters '<SN>''</SN>'t...
Hello Community.We have implemented HR service delivery recently. HR cases are being created and auto assigned to different resolver groups. Sometimes these cases are being manually assigned to groups who don't have read/write access to those cases. ...
Hello developers, i want catalog task to get assigned to various groups based on configurations on UI. i have stored the assignment group in a scratchpad variable, when im trying to assign it to catalog task task.assignment_group =workflow.scratchp...
Hello, I am trying to get my incidents to auto route based of category. If the category is Security Vulnerability (DDI) I want to the assignment group to go to the info sec assignment group. I tried assignment data lookups, and it works but only on t...
I created a new view for contacts in the "Form Layout" screen. However, I'm unable to see the view on the contact list screen.Could you tell me how to create a new view to be visible on the Contact list screen?
Hello all, Can someone help me with the script to remove any active false users from the fields of CIs:Secondary Owner, Business Owners and Business ContactsThanks,Hema
My Uat instance is creating duplicate section in particular table even I try to delete the section and then try to test it work fine. if we move any update set related to that table it is created duplicate again but update not include any work on f...
Hi @Team,We are migrating FSM to WSD[Workplace Case Management] and FSM is in "Global scope" and WSD is in "workplace case" scope. Currently I am getting the error in the service portal, when I select the "Location" field in the portal form,Script In...
Hi all!I need to implement an ACL based on the origin of the call.. in my case, if user is accessing table while using Employee Center, the ACL should return false, and otherwise true.Is there a method in SN that would return the origin of the access...
Hello, I am new to scripting and I need to add a line of script to the script on the second screen shot below. I need to add a script so that n the request below on the User "Workflow field", when the user selects "Pantone LIVE Dependent Standard A...
