Hi, I am planning to enable SSO login for external CSM users.In our organization, a single person with single login credentials for SSO can represent multiple accounts.I would like them to have different user accounts (contacts) in ServiceNow for eac...
Hi, Has anyone figured out the API for new sn_ws_err.NotFoundError to grab the message/status that it holds inside? example: var err = new sn_ws_err.NotFoundError('No Incident found'); I attempted the following options and nothing came out: gs.info(...
I have a catalog item with a multiple choice variable for the user to select which license type they are requesting (see variable configuration below. I want the price on the RITM to be set as the value in the Recurring Price associated with the opt...
I'm trying to set up a notification that triggers when an Additional Comment is added to a catalog task. The goal is to notify both the assignee (assigned to and the end user (requester) when a new comment is added. I see a catalog task notification ...
We have a few workers that did not generate the activity sets and their onboarding case through the integration.When we try to manually do it. it only creates the parent case but not the full activity sets to go along with it How can we manually trig...
Hello all,I believe that OOTB automatically makes the Asset field readonly after the Prepare Asset Loaner Task closed and then the Deploy Task open.My client wants to make the Asset field editable in the Deploy task if the fulfiller needs to change t...
Need urgent help, We need to get compliance details on dashboard of SAM workspace.We have the publisher in dashboard but unable to make it compliant since the data is not populating. Need to integrate Veeam with ServiceNow to get the license usage. ...
Has anyone implemented a solution for 'Retroactive stop' for SLAs? (as its not covered OOB), but I have a use case.
Hello everyone! Just wanted to ask a quick question that I hope is pretty simple, I think my syntax is just a little off. Relatively new to developing in ServiceNow and in the process of creating a UI Action with some conditions for a button to show ...
Hello, I want to use the OOB Loaner asset request process in HAM. What are the pre requisite and how to enable and use Guided setup for OOB Loaner asset request Thanks in advance
Hello Team,I have a requirement where when an agent resolve the case, the resolution note should show off in the case. Somewhere where the additional comment is shown. How can we achieve that?
Hi. I'm new in ServiceNow, I'm looking to create a report in ServiceNow that displays the monthly count of active users for the past 12 months. Here's what I want to achieve:Condition: Count of active users (filter for users where "active" field is t...
Hi,i want to restrict the attachment to 5mb in incident form explicitly and if the attachment count is more than 3 files then , it should ignore the data and throw an error message.i don't to change the system properties for attachment. Just want the...
Hey Folks!!Facing an issue of getting Duplicate emails on 100% SLA Breach email notification. Configured via sla definition with an custom workflow and an event mapped with an Email notification. Everything was set up for sla on a catalog task, can't...
