Hi Team, There is a requirement for me to create an UI Action which converts RITM to INC.So, I created an UI Action on RITM table and a Script Include.Now the ask is to copy all the variables of the RITM to the description of the Incident. I am tryin...
Hello AllI have a date/time field which I would like to be set to three days from now as default when a ticket goes into Pending Customer.How can I achieve this ? Can I put a default value in the dictionary field or should I use a client script ?Tha...
When a user fills out the Record Producer form, some fields (e.g., Field 1, Field 2) are dynamically updated by backend integrations after form loaded. However, upon submission of record producer form, these fields revert to their original values fro...
Hi!I am trying to automatically redirect from a record when no longer readable.Eg; I have a certain kind of incident that should only be readable by some specific assignment groups.When an agent reassigns that incident to one of those assignment grou...
In Flow Designer I have a Description field on a Task that when the task is generated, the whole description is not displaying.Is there a trick to displaying a https address in the Description Field on a Task? It doesn't need to be a hyperlink, just ...
hi,I need to add multiple choices (more than 100 items) for select box(variable).Please suggest, if there is any fast track method to add multiple choices in select box( other than "insert and stay"). ThanksUjjwal
I have a requirement to filter results in a reference field (cmn_location) based on values in another variable. We have four possible filter outcomes and I'm trying with the below: javascript:if(current.variables.which_psc=='psc_north')'u_sap...
Hi Everyone, How can we display the announcements in two languages ? If the user selects Deutsch, then announcement should be in that language. Let me know if anybody ever worked on this requirement ?
How can I script in Mail script and create a table according to the Dynamic data. For example, If I am getting three fields so according to that if only two field have data so create a table showing only two fields and in future If All the fields hav...
Hello, I have created a catalog item with serveral sections containing checkboxes. What I want to archieve is that for each section it is mandatory to check at least one of the check boxes.I came accross an old post https://www.servicenow.com/commun...
Hello everyone, Can anybody please help me on this requirement i.e., I would like to disable the "New" button under Group Member Related List on Group form based on the Group type.Example: User landed onto this "App Engine Studio" group, this group i...
I have a requirement where I have some predefined questions, the first question will be something like "employee id" in survey designer page. And I don't want user to change that question. So, I want to make that question read only. Is it feasible to...
Hi, How do records in the translated text table inserted/updated? Thanks,Matt
Hi All, we are triggering a mail to a group while incident is assigned , and that is triggering to all group members now customer given a mail DL also to notify if i keep DL in the group mail field , what happens if the group member mail already ava...
Hi All, Is it possible to configure the search bar to also look into a specific column on a table? Lets say, if i want to look for an issue I have to type its number eg. IPTXXXXX, however we also have a column called 'reference no', would it be pos...
