Hi Community, I have one case, In which when TL is trying to transfer live chat to his team member, but unable to transfer.The "Transfer" option is read only.Could you please suggest on this?Below is the issue:-Thanks in Advance.
We are using Dynamic translation for agent chat. We noticed some words/phrases were not translated correctly. How can we improve this experience. Examples: English to Traditional ChineseStatement reconciliation was translated as bill (in Chinese) Eng...
Hi, All. In the normal page, not the dashboard, I made a choice list based on the selection of specific values by using client scripts and script includes But I couldn't find a place to write scripts when I was making dashboards(not performance a...
I'm creating an asmt_assessment_instance record using createAssessments (asmt_metric_type sys_id, '', sys_user sys_id)The assessment is created successfully, but when the user (or an admin impersonating them) attempts to access the URL, they get the ...
Hello, We have configured Inbound certificate based Rest API Authentication in ServiceNow. uploaded CA certificate chain and configured User to certificate mapping successfully. but when ever we perform testing we are getting "User Not Authenticated"...
what is RDN if you see in below images in Groups here taken CN=user, Users here taken OU=sites
Requirement:ActionSc_req_item stateSc_req_item stageRequested for submit a requestOpenFulfillmentAssigned to click on Assign to meWork in ProgressFulfillmentAssigned change status to PendingPendingDeliveryRequested for click change the status to work...
Hi,We are receiving support group information from Active Directory, we are creating groups, and populating them via Active Directory.We would like to get the group owner and set it in the support group table in ServiceNow, but we don't have this att...
Hi Team, I'm getting an informational message as "Flow reports not available. Check flow execution settings. Open Context Record". I have checked a property, Level of reporting data generated by the flow engine: com.snc.process_flow.reporting.leve...
Hi Everyone, We have a requirement from client to modify the impact and urgency choices and set up the priority data lookup rules based on that. Currently, we have impact and urgency (3 choices each) and total 9 priority lookup rules setup for Prior...
Hi All, I am creating an approval through run script activity in the workflow. Below is the script. It is not getting attached to the RITM record. Please assist. var requestedFor = current.variables.requested_for; // This assumes 'requested_for' is t...
Hello Experts, I am trying to save certain data in ast_contract table few of themhave been brought by DOT walk from contract_modelWhen I put some value and save it does not gets saved. Can you please assist Thanks
Hi All, What is the required role in order to have this button? I need to grant it to the user that dont have this option: THANKS!
Hello All, We are exploring to use data anonymization , how to enable it ? we want to configure this : Create anonymization techniques (servicenow.com)
