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Resolved! List Collector

 Hello, On the 'Environment" field on the Access Request below I want users to be able to select all three choices on the list "Production (PROD), Quality Assurance (QA), and Development (DEV)".  I know that I need to select "List Collector" under "T...

DeIvoryGordon_1-1736809754110.png

Resolved! Incident form "on behalf of" customisation return to OOB

How do I revert this back to out the box functionality. On the "Create Incident" form I have a check box which then brings up additional questions if selected. How do i get rid of this and revert back to Out the box functionality where it has the opt...

Adil N by Tera Expert
  • 2347 Views
  • 11 replies
  • 1 helpfuls

How to display certain records of table in the reference field.

Hi all ,How to display few records which are based on condition in  document field in a document id field.For example , in the below mentioned screenshot , table name is user so I want to display a set of user records basedon few conditions. Is it fe...

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Puja14 by Tera Contributor
  • 1956 Views
  • 6 replies
  • 0 helpfuls

Data Source

Ive got a big XML which looks something like this:<root><first>...</first><first>...</first><second>...</second>...</root>and my goal is to configure my Data Source, so it imports each element within the root (first, first, second...) as a string int...

Copy the Values from RITM to Custom Table

Hello All,Please help me to copy the values from RITM to a custom Table.Please find the Catalog Item ScreenshotI want Server Infrastructure details values to be inserted in cmdb_ci_service_auto table(Please find the below screesnhot)Backend name of C...

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sayanghosh0 by Tera Contributor
  • 752 Views
  • 2 replies
  • 0 helpfuls

Change configuration item

 I am trying to change the configuration item entry "EMBARK Direct to Customer (D2C)" to Class = application service EMBARK Direct to Customer (D2C) on this template.Does anyone know how I would do this?

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PDF Generation API

  var hfInfo = { "HeaderImageAttachmentId": "fd0eac2a1b2d9e100c80dc6fe54bcb69", "HeaderImageAlignment": "right", "FooterText": gs.nowDateTime(), "PageSize": "A4", "GeneratePageNumber": "true", "FooterTextAlignment": "BOTTOM_LEFT", }; skillsHTML = b...

Showing taxonomy sub-topics widget on the homepage of portal

Hello All,  On the CSM portal, I have created a taxonomy and this shows on the mega menu of the portal. However I want to show the sub-topics not only in the menu but as a widget on the homepage of the portal in the middle of the page?  I have added ...

Luke James by Tera Contributor
  • 679 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change OOB Create Outage to open in new window or popup

I've been tasked to change the OOB "Create Outage" ui action on change requests to have it open in a new window or popup. I've seen the ServiceNow Guru page and some others, but nothing is working.According to SNOW Docs, the GlideWindow and GlideDial...

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EricG by Kilo Sage
  • 1369 Views
  • 6 replies
  • 2 helpfuls