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Guided Setup Logs in Application

Somehow I was in the wrong scope when I was looking through a Guided setup and now all of the logs are in a Custom Scoped Application.  When I moved this App from DEV to TEST, I had 85 errors because these are in the Update Set. When I go to Applicat...

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Resolved! Approval step for manager approval gets skipped

Hi Community, I have a flow with an approval step. There is a field that references user record and the approval step will grab the manager of user entered and ask for approval.this was working fine in UAT last month, however I was regresion testing ...

AnthonyMull by Tera Contributor
  • 1586 Views
  • 5 replies
  • 3 helpfuls

Resolved! Flow: Add tag to catalog task & find that tag in client script

Hello! I'm trying to add a tag to a task via the flow designer. I want to use the tag so I can look for it within a client script and apply specific logic to tasks & their variables that have the tag. If there is a better method of doing this I'd app...

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NFGDom by Mega Sage
  • 3952 Views
  • 3 replies
  • 5 helpfuls

Resolved! how to add additional approvals to change request?

Hi Team, i would like to add 3 level of approvals to standard change before it is moving from access to autorize and once 50 percent of approvals are approved then only this should moved to authorize state please help me with your inputs Thank you,Sh...

shabbir5 by Tera Guru
  • 2225 Views
  • 4 replies
  • 0 helpfuls

Need help in Business Rule

Hi Team ,  can any one please help me on this request?  Incidents which are assigned to CFS-CFSEdge-SUP limit view to the Opened By and the Caller and CFS-CFSEdge-SUP grp members   I have configured :- Before - query  condition - !gs.getUser().isMemb...

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nameisnani by Mega Sage
  • 1776 Views
  • 21 replies
  • 0 helpfuls

Assistance with OpenID connect Authentication in ServiceNow

Hello Team,  I'm currently working on implementing OpenID connect authentication in ServiceNow, and I've came across a knowledge article that outlines the process. I reviewed the following :  Article Name - External ID Token Authentication (OIDC) for...

manaslandge by Tera Contributor
  • 1668 Views
  • 2 replies
  • 0 helpfuls

Ticket Fields widget RITM number wrapping

How can i prevent the RITM number from wrapping in the widget? I have triedwhite-space: nowrap, pre-line, etc.text-wrap: pretty;Would someone be able to point me in the right direction, i inspected the page as well and attached what i saw in and arou...

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orlando3 by Tera Expert
  • 738 Views
  • 2 replies
  • 0 helpfuls

LDAP Insert missing details

Hey,I have a question.is there a delay between what details to import from ldap to servicenow ?un my system the ldap run on ServiceNow at 1 AM. but for some reason when I insert new user in ldap, the night process dose not get all the details.is this...