How to add CMDB tables in global search and how ITIL users can able to see the CMDB menus via Naviga
How to add CMDB tables in global search and how ITIL users can able to see the CMDB menus via Navigator
Forum Posts
Resolved! Wait for Condition
I have a very large request from a customer to create dozens of tasks. I've built it off of a database, reading that table in order to create and attach all of the tasks. I then have a Wait for Condition script that waits for all of those tasks to ...
Issues with Transform Map script
Hello Experts, our team is having an issue with transform map executing correctly. We currently have a table that houses course information and we need to add in a new column for Course ID. There is a separate excel that has the Course ID informati...
Add link to SLA email notification setup in Flow Designer
I have some questions on generating a link in an email to a record number when it breaches SLA.For context, we had a company come in and setup our Facilities ServiceNow implementation through Nuvolo apps.The company setup some email sla notifications...
Email with attachment
I'm attempting to automate a catalog item such that a user requests it, an automation runs and then attaches a .csv file to the RITM, and then my flow will use that attachment in an outbound email. Everything seems to work until it tries to send the...
Add 'N/A' as an option to a date field.
Im being asked to have 'N/A' as an available option when selecting an expiration date for a subject. Was wondering if there's any way to add 'N/A' itself to the date style field. I dont believe there is so was going to create a choise field with 'N/A...
UI macro failed for Requested For
Hello, everyone.There is a UI macro in which agents can click to open Microsoft Teams. It works fine for the caller and assigned to in the Incident form, but it is not in RITM. I guess that is due to the dot walking (request.requested_for) field bein...
Slowness for Lookup to CMDB
Hi,I had a task as the user should be able to request for making an update to a CI.I have a catalog with 3 variables for this: (var1) Name of the CI Class, (var2) Name of the CI and (var3) Detailed description of what needs to be updated.The var 2 wi...
Can you make the Variable from a record producer visible on technician side
I'm adding fields tot he "how an we help you" record producer and wanted to know if i used a string field for users to input a number incase help desk needs to contact them is there a way to get this to show up on the incident. updating the users pro...
Resolved! Export a list and include the URL to the record?
Hello, I am trying to export a list of incidents to excel and I would like for the export to have a link to the record. Currently, I am filtering my list and then adding '&EXCEL&sysparm_default_export_fields=all' to the URL to export. Then in Excel, ...
How to Forced Logged Out After 5 Hours. Regardless if the Timeout Is Set at 30 Mins.
I have a requirement to forced a user to log out if their sessions is past the 5 hour mark. This is assuming they are doing stuff without hitting the timeout mark of 30 mins. I know there is a table called "v_user_session", but it looks like that is ...
Using PowerShell to upload large files fails...?
We have a custom app that people use to handle a process that involves PDF's coming in VIA fax. On rare occasions those PDF's are over 500mb in size. The way we get the files into the system is with a PowerShell script that basically runs every 20 ...
Variables on TASK Suddenly Shows "options" instead of Header
Suddenly, perhaps after Utah upgrade, on some TASKs we are seeing a strange behavior where the descriptive element is missing from the variable section on the TASK, but is still there on the RITM and we cannot figure out what is going on.RITM variabl...
Resolved! VA greeting message is not translating
Hi Community, Good Day!I have created a custom greeting message. When I change my laguage to any other language , then translation is not working.I already have defined in UI message.Screenshot attached for referencePlease guide where I am going wron...
Change text of "Engagement planned start" in audit workspace on 'Overview' tab
Hello all,I am trying to change the text to something else and not sure how to in UI builder. I went to the overview page, but I was unable to change the text. Any ideas?I went to this URL: {your instance}/now/builder/ui/pc/6cce1b7131eb1110f87770781...
