script to remove any active false users from CI
Hello all, Can someone help me with the script to remove any active false users from the fields of CIs:Secondary Owner, Business Owners and Business ContactsThanks,Hema
Forum Posts
duplicate section getting created
My Uat instance is creating duplicate section in particular table even I try to delete the section and then try to test it work fine. if we move any update set related to that table it is created duplicate again but update not include any work on f...
Error - There is a javascript error in your browser console - Service portal
Hi @Team,We are migrating FSM to WSD[Workplace Case Management] and FSM is in "Global scope" and WSD is in "workplace case" scope. Currently I am getting the error in the service portal, when I select the "Location" field in the portal form,Script In...
How to condition ACL based on user session origin (ESC/Workspace/...)
Hi all!I need to implement an ACL based on the origin of the call.. in my case, if user is accessing table while using Employee Center, the ACL should return false, and otherwise true.Is there a method in SN that would return the origin of the access...
Resolved! Script question
Hello, I am new to scripting and I need to add a line of script to the script on the second screen shot below. I need to add a script so that n the request below on the User "Workflow field", when the user selects "Pantone LIVE Dependent Standard A...
For Each Loops in Flow Designer for List Collectors
I decided to write this up because I have been following a similar post about this issue for a couple of years and people are still asking how to do this. You can certainly go down the road of creating a custom action to convert the list collector to...
Notification trigger grouped by client owners based on event using UI action in list view
I want send an one single notification to be sent, which needs to be group by client_owners based on that for each client owner only one email should trigger based on event as we used in Notification, but some issues with below script please help me ...
Reverse Sync issue while insert new Records in Life Cycle Mapping
Hi Team,As per the existed data with me, I attempted to insert new life cycle mapping records for cmdb_ci_server. So, As per the below table, Out of 9 records, 6 are already available in Life Cycle Mapping Table. However, while inserting the remainin...
Cyber Ark Queries - API Key Credential
Hello All,I am currently working on integrating Tanium with ServiceNow using the Service Graph Connector. We need to store the API key (credential) in CyberArk and retrieve it in ServiceNow. However, to accomplish this, the typical approach requires ...
Resolved! How to Identify Which Role is Blocking Field Edits in ServiceNow
I have a user who is unable to edit certain fields in an HR list due to security restrictions. They requested additional permissions to modify more fields, and I want to grant them access.The user currently has 80 roles, including ITIL and task_edito...
Resolved! How to troubleshoot Discovery!!
Our team reports that Discovery is failing to identify some Linux servers, and the CIs are not being created or updated in the CMDB.How to troubleshoot ?
Auto completion not working on reference field in Mobile view
Hi, Auto completion function not working on reference field in Mobile view. But this functionality is working on platform for all the fields. When I click to enter a value on reference field in mobile view, it opens the reference table. Due to large ...
Add name using script
Hi All, I have a incident ('No : INC0001234') in that i need to add 'Florrie' into watchlist of that incident by using script. Can any one please help me with this requirement.
Resolved! How to create an announcement on the portal page to appear on the banner and widget?
I am trying to create a portal announcement in ServiceNow on the Widget and Banner on the portal page.I created a new announcement completing all the fields on the announcement set up, I saved it and went to the service portal and then refresh the pa...