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Why is question choice captured in update set?

Why is question choice captured in update set and not any record? But if we see question choice is also a record kinda right?I know there is a utiltity Add to Update set which we can use to capture records also now.But oob why is question_choice adde...

Akki1 by Tera Contributor
  • 925 Views
  • 2 replies
  • 1 helpfuls

Resolved! ITSM

Which one is not the valid attribute in software model formPublisherProductProduct TypeSoftware Type

Sirithalluri by Tera Contributor
  • 1031 Views
  • 3 replies
  • 3 helpfuls

Updating CSS on Genius Result cards

Hi ServiceNow experts! Does anyone know how to update the CSS for Genius Result cards? I need to modify the border-radius on the genius-card-container class which is easy done via the browser tools, but I can't seem to find this class in any widget. ...

I have to send reminder email to user.

Hi,  I have to send reminder email to user when incident has been created and it is unassigned since 7 days. How we can achieve that, Can anyone please help me on that.  Regards, Nivedita   

Flow Designer: Change Variable of Flow Data

Hello,I created a Subflow in which i create flow data. For that i created a new data definition for it and added a variable: Is it possible to change the value of the output kundeninfo within the subflow?My goal is to show this value in a playbook be...

lukasreiner_3-1731160085200.png lukasreiner_4-1731160110747.png lukasreiner_5-1731160141206.png
lukasreiner by Tera Contributor
  • 895 Views
  • 3 replies
  • 0 helpfuls

Service Portal on mobile redirecting to \$m.do

The home page of our portal is public, so when a user enters the base URL in a mobile browser (instance-name/ss) they see it just fine, and when they navigate to a non-public page they are redirected to SSO as expected. After authentication, however,...

getting sys_id of currently open catalog form

Hi Everyone, I have a catalog item, and due to some organization standards I cannot use variable type 'attachment'. so I had to go ahead with form attachment. now that I want to clear the attachments based on some onchange conditions, Im not able to ...

Actionable messages (OAM) not working in DEV environment

I have installed the OAM plugin and the scripts are available and I'm using the servicenow relay SMTP for the email account but the actionable message script is not working. I don't see any change in the e-mail source code. Any hints? Thanks in advan...

sngbcn by Tera Contributor
  • 383 Views
  • 1 replies
  • 0 helpfuls

Tree View Widget

Hi All,I have a tree view widget that displays categories on portal...I kind of wanted to hide some of them for external users and show all of them for internal users...Could anyone please guide me how should I approach here?I want to show overview a...

Resolved! TEST suite

I have created a test suite and added 20 catalog items tests into it, But I have faced an issue in running the Test Suite, some catalog items are failed due to some errors I couldn't find the reason as individually running the tests separately its st...

Anantha27 by Mega Guru
  • 2366 Views
  • 6 replies
  • 13 helpfuls